Solve tickets.
AI assists.
Professional ticket system with AI response suggestions, customer portal and seamless integration with Knowledge Base and FAQs.
AI Response Suggestions
AI analyzes the ticket and suggests appropriate responses.
Ticket arrives
Customer asks a question
AI analyzes
Searches Knowledge Base & FAQs
Suggestion generated
Agent reviews and sends
Everything for Professional Support
From ticket creation to resolution – a complete system.
Status Workflow
5 status levels: Open → Pending → In Progress → Resolved → Closed.
Priorities
4 priority levels: Low, Normal, High, Urgent – with color coding.
Internal Notes
Team communication invisible to the customer.
Assignment
Assign tickets to team members with notifications.
Customer Portal
Magic-link login – customers sign in without a password.
Custom Branding
Logo, colors, product name – your portal, your look.
Customer Portal
Your customers can track tickets themselves.
- Magic-link login (no password)
- Create and track tickets
- View documents
- Receive notifications
https://app.paperoffice.ai/portal/auth?account=your-id Your portal link is automatically generated Part of the AI Ecosystem
The ticket system is connected to all knowledge sources.
Email Chaos vs. Ticket System
Without Ticket System
- Emails get lost
- No status overview
- No prioritization
- No team coordination
With PaperOffice Tickets
- Every ticket trackable
- Clear status workflow
- Priorities & SLAs
- Team assignment & notes