Skip to content
Questions?PaperOffice AI Phone Agent 24/7+1 415 417 0945
Overview Overview News News
Share

Ticket System · Part of Helpdesk AI

One inbox for every request. No case gets lost.

The ticket system collects portal, chat and phone requests in one list with status, priority and assignment.

Customers track their tickets in the portal without a password, your team works with notes, files and the Copilot.

No credit card Customer portal included Logo and colors in the portal
Datasheet: Ticket System PDF · EN · 4 pages Download
Ticket system in action

DownloadDatasheetsPDF · EN4 pages

Datasheet: Ticket System

Requests on sticky notes, in chat, on the phone? From now on, every case sits in one list.

Trust, verification & partnerships

Trust you can prove.

Verified in Claude and ChatGPT, certified to ISO/IEC 27001:2022
and the sole official DMS partner of QNAP and ASUSTOR.

BoschErnst & YoungSamsungDeutsche BankDHLIBMEmiratesBayer
  • EU datacenterLocations in the EU
  • Access control & MFARoles and tenant isolation
  • Audit trailFully traceable
  • API + MCPOpen integration
  • BYOSYour AI. Your data. Your control.

How it works

Inbox, handling, portal.

From first contact to closure, your team sees the whole case and the customer sees status and replies.

Inbox

Tickets are created in the customer portal, from the website chat and the phone via the Conversation Agent, or by your team. Each ticket gets a number, optionally with your own prefix.

Handling

Assignment to team members, internal notes the customer does not see, and statuses from new through open and pending to closed. Optional SLA deadlines per priority flag what is due soon or overdue.

Portal

Customers sign in without a password via a link by email, see status and replies, write back and open new tickets. With your logo, your colors and your portal name.

Where tickets arise and are handled

  • Web app Ticket overview, assignment, notes, replies and dashboard.
  • Email notices Confirmation and reply notice, the button signs the customer in to the portal.
  • Customer portal Customers create and track tickets without a password.
  • Website chat and phone Via the Conversation Agent, open requests become tickets.

Capabilities

Everything for structured support.

From inbox to closure, with customers who can see for themselves where their case stands.

  • One inbox

    Customer portal, website chat and phone in one list with filters, search and key figures.

  • Statuses

    New, open, pending, closed and more, changed one by one or in bulk.

  • Four priorities

    Low, normal, high and urgent, optionally with SLA deadlines per priority.

  • Internal notes

    Team coordination on the ticket, invisible to the customer.

  • Assignment

    Tickets to team members, unassigned ones at a glance, new tickets move to open.

  • Customer portal

    Passwordless sign-in, view status and replies, send attachments, open new tickets.

  • Your own look

    Logo, colors and portal name in the portal, emails under your portal name.

  • Ticket Copilot

    Summarizes tickets, suggests tags and drafts replies from the history and your knowledge base.

Comparison

Mailbox or ticket system.

Support from a shared mailbox works until two people answer the same mail.

Comparison Shared mailboxSpreadsheet and mailboxPaperOffice ticket system
Overview Who read what? Maintained by hand Status, reply need and dashboard
Ownership Unclear Column in the sheet Assignment in the ticket, unassigned in view
Priority Gut feeling By hand Four levels with SLA deadlines
Customer Asks again Asks again Sees status in the portal
Knowledge In heads Scattered Knowledge base in the reply draft

Security and compliance

Support cases in the EU.

Tickets, attachments and portal run through our own EU data center. In the portal customers see only their own cases.

EU data centerISO 27001GDPR
Security and compliance
Location
Tickets, messages and attachments in our own EU data center.
Access
Only users with helpdesk access work on tickets, owners and admins change settings, customers see only their own cases.
Encryption
AES-256 at rest, TLS 1.3 in transit.
Traceability
Messages, internal notes and attachments stay on the ticket with timestamps.

Practical guide

Working a support ticket from first contact to the customer's reply

A ticket in Helpdesk AI starts in the customer portal, in the website chat or after a phone call, and ends with a reply the customer reads in the portal. Your team sees every ticket in one overview with response times, takes ownership by assigning it, and keeps internal notes that the customer never sees. This guide follows one ticket through the screens, explains numbers and deadlines, and lists what the system leaves to people.

How a ticket gets its number and subject

Every ticket carries a number in the form prefix, type, year and six digits. In the demo the prefix is NSI. The type is PT for tickets from the portal, CH for chat and TE for phone.

Chat and phone tickets get a subject automatically. A chat ticket starts with Website chat, followed by the visitor's last message. A phone ticket starts with Phone request, followed by the first sentence of the call summary.

Step by step in the app

  1. Open Helpdesk AI and then Ticket overview.
  2. Use the filters for status and priority, All statuses and All priorities, to narrow the list.
  3. Read the four columns: Ticket, Contact & Team, Summary and Activity. A teal Unread label marks tickets nobody has opened.
  4. Check the deadline label under Activity. It reads Response with the time left, or Resolution once a first reply is out, or SLA overdue in red.
  5. Open the ticket and set the assignment. Selecting a team member moves a ticket from new to open and shows Assignment updated.
  6. Write the answer under Reply, or tell the PaperOffice Agent in the side panel what the customer should hear. Review the draft, edit it and select Send.
  7. Use the Internal Note tab for anything the customer should not read.

Response times and overdue marks

Deadlines are off by default. When you enable SLA deadlines in the settings, you set a response time and a resolution time for each priority, counted in business hours. From then on, every open ticket shows a Response label, and after the first reply it shows Resolution instead. The duration is written out, for instance Resolution, 1 day 6 h.

A ticket past its limit is flagged SLA overdue in the overview. This is separate from the dashboard, which calls a ticket overdue after 48 hours without an update.

A worked example: the X200 that stays dark

The film begins with a familiar mess. Carmen Vidal of Iberica Components S.L. asks something in the website chat, Sarah Mitchell of Norvexa Manufacturing Inc. phones, and Carmen asks again on Wednesday because nobody replied. Nobody knows who has the request.

After the change, the overview lists NSI-CH-2026-000415 from Carmen, NSI-TE-2026-000417 from Sarah and NSI-PT-2026-000412 from Klaus Albers of Veldtmann Antriebssysteme GmbH, who writes in German that the X200 stays dark after a firmware update. His ticket shows SLA overdue.

L. Hartwig assigns the ticket and asks the PaperOffice Agent for a reply with the instruction Tell the customer how to restart the X200 after the update. The German draft explains holding the power button for ten seconds until the status light blinks green. A person edits and sends it. A team member also writes an internal note, Same firmware issue at two other sites. Check with QA.

What the customer sees

After Send, the app shows no toast. The reply appears with the label Unread until the customer opens it. An email goes to the customer titled New reply on your ticket. It contains a Go to ticket button but not the text of the answer.

The button is a sign-in link. It leads straight to the ticket in your portal without a password, and it is valid for 24 hours. If it has expired, the portal offers to request a new link. In the portal, under My Tickets, the customer reads the answer, writes back in the field Write a message and sees Message sent. The ticket then moves to Pending.

The portal address has the form of the portal host followed by your short name. The footer reads Powered by with your company name. Internal notes are never loaded in the portal.

Replies and internal notes

The ticket form has two modes next to each other, Reply and Internal Note. A reply is stored on the ticket for the customer. An internal note is flagged as internal when it is saved, and the portal only reads messages that are not flagged. A teammate can therefore leave a hint about the firmware issue on the same ticket, and the customer does not see it.

Team members work in the web app under Helpdesk AI, and customers work in the portal. There is no other interface for tickets.

What it does not do

  • It does not read an inbox. Tickets cannot arrive by email, only by portal, chat and phone.
  • It sends no notification when you assign a ticket. The colleague has to see it in the overview.
  • It does not check deadlines unless you enable SLA deadlines, so without them no Response or Resolution label appears.
  • The Summary column for chat and portal tickets is an excerpt of the customer's message, not an AI summary.
  • It has no public API, no MCP tools and no ticket view in the mobile app.
  • The Agent writes drafts only. A person must read, change and send each reply.

Frequently asked questions

Questions about the ticket system

How do tickets get into the system?

Through your customer portal, with or without sign-in, through website chat and phone with the Conversation Agent, or created by your team. There is no email inbox as an input.

How do customers sign in to the portal?

With a sign-in link: the customer enters an email address and receives a link. The button in every reply email signs them in directly as well. No password, no registration.

What does the customer see in the portal?

Their tickets with status, the team's replies, attachments and notifications. Internal notes stay invisible.

Which statuses and priorities exist?

Day to day: new, open, pending and closed. Four priorities: low, normal, high, urgent, optionally with response and resolution times per priority.

Where do the reply drafts come from?

From the Ticket Copilot, the “PaperOffice Agent” side panel in the ticket. It uses the ticket history and your knowledge base and writes in the customer's language. Your team checks, edits and sends.

Can I adapt the portal to my company?

Yes. The portal shows your organization image as the logo, your colors and your portal name, at portal.paperoffice.ai with a fixed short name for your company.

Is there an API?

You use the ticket system in the web app. Tickets currently have no public API and no MCP tools.

Case Studies

Customer Success Stories

Discover how businesses transformed their processes with PaperOffice AI.

PG Mining & Resources
compliance rate

Kumul Minerals Holdings Limited

Enterprise document management for all our mining operations. World class.

US Printing & Packaging
faster print approvals

The Challenge Printing Company Inc.

FDA-regulated pharmaceutical labels require complete documentation. PaperOffice has reduced our approval process from days to hours.

DE Industry & Manufacturing
faster processing

K60-Gitterrostsysteme GmbH & Co. KG

Technical documentation and order processing now run fully automatically.

ES Public Administration
faster processing

Ayuntamiento de Carrión de los Condes

Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days.

DE Health & Medicine
less administrative effort

Kardiologie Waldstrasse

Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients.

PH Hospitality & Entertainment
faster document assignment

Okada Manila

8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes.

ID Regional Bank
faster credit review

PT Bank BPD DIY

Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated.

DO Construction & Real Estate
time saved

IDC Construcción

Construction project documentation and compliance are now digital and traceable.

KW Hospitality & Tourism
fewer paper processes

The Palms Beach Hotel & Spa

Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service.

DE Energy & Gas Stations
faster receipt processing

Q1 Energie AG

Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived.

DE Pharma & Labels
compliance documentation

Schreiner MediPharm GmbH & Co. KG

GMP-relevant documentation for pharmaceutical functional labels now runs automatically. Audit trails are complete and instantly accessible.

DE Construction & Timber
less planning effort

Baufritz GmbH & Co. KG

Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless.

DE E-Commerce & Retail
faster order processing

Roastmarket GmbH

Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product.

DE Logistics & Transport
faster freight documentation

Streck Transport GmbH

Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past.

DE Logistics & Transport
less search time

Nosta Group GmbH

Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders.

AT Logistics & Transport
efficiency increase

Lagermax Lagerhaus und Speditions AG

Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital.

AT Printing & Packaging
digitized production documentation

Marzek Etiketten+Packaging GmbH

Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero.

CH Packaging & Labels
less administrative effort

Permapack AG

Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital.

EE Construction & Real Estate
faster project execution

Nordlin Ehitus OÜ

Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally.

EE Real Estate & Management
faster contract closing

Uus Maa Kinnisvarabüroo OÜ

Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds.

EE Logistics & Freight
faster customs clearance

CF&S Estonia OÜ

Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient.

PL E-Commerce & Packaging
efficiency gain

Packhelp Sp. z o.o.

Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together.

JP Laboratory & Medical Technology
compliance rate

Sakura Finetek Japan Co., Ltd.

Pathology lab documentation and device certifications are now fully automated. Complete traceability for every specimen.

JP Regional Bank
faster loan processing

Johnan Shinkin Bank

Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is complete.

JP Steel Construction & Industry
efficiency increase

Yamato Kogyo Co., Ltd.

Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible.

KR Pharma & Labels
faster approval processes

IL Kwang Label Co., Ltd.

Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists.

SG Fintech & Wealth Management
automated KYC verification

Endowus Pte. Ltd.

KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, complete compliance is essential.

SG Logistics & Transport
faster hazmat documentation

Freight Links Express Holdings Ltd.

Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors.

MY Luxury & Jewelry
efficiency gain

Selberan Sdn Bhd

Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible.

TH Commercial Bank
less processing time

Kiatnakin Phatra Bank PCL

SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting.

LK Private Bank
digitized client records

Hatton National Bank PLC

Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents.

BD Development Bank
faster microfinance review

BRAC Bank PLC

Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion.

VN E-Commerce Logistics
faster parcel documentation

Scommerce JSC (Giao Hàng Nhanh)

Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless.

AE Precision Metal & Manufacturing
efficiency increase

Gulf Metal Industries LLC

CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally.

SA GovTech & IT
digitized government documents

Elm Company

Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone.

AU Specialty Steel & Industry
faster quality documentation

Bisalloy Steels Pty Ltd

Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless.

NZ Steel Construction & Manufacturing
less administration overhead

Pacific Steel Fabrications Ltd.

Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time.

CA Precision Parts & Manufacturing
efficiency gain

Maple Precision Metalworks Ltd.

Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 evidence has never been this easy to produce.

MX Fintech & Payments
automated contract review

Clip SA de CV

Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless.

AR Premium Winery
less documentation effort

Bodega Catena Zapata

Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital.

AR Digital Banking
automated KYC verification

Ualá

Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper.

ZA Fintech & Payments
faster onboarding

Yoco Technologies (Pty) Ltd

Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days.

ZA E-Commerce & Organic
efficiency gain

Faithful to Nature (Pty) Ltd

Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived.

NG Fintech & Payments
automated compliance

Flutterwave Inc.

Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech.

PT Pharma & Healthcare
time saved

HealthInLoc Apotheke Lissabon

Prescriptions and medication management now run fully automatically. More time for our patients.

PT Religious Institution
digitized archives

Patriarchat Lissabon

Centuries-old documents are now digitally searchable. A milestone for our historical archives.

DE Care & Health
less documentation effort

Seniorenresidenz am Park

Our caregivers finally have more time for residents instead of paperwork.

US Government & Administration
faster access

Baldwin County Sheriff's Office

500,000+ records digitized. Our deputies now find all information instantly.

DE Medicine & Healthcare
less manual effort

Via Creative Leipzig

Patient records management is now a breeze. Everything automatically captured and archived.

RS Estate Services
faster processing

Naslednik Serbien

Inheritance and estate documentation is now efficient and error-free.

ES Real Estate & Management
efficiency gain

El Guijo Hausverwaltung Madrid

Digital property management for all our residential complexes. Tenants and owners are thrilled.

DE Industry & Packaging
time saved in invoice processing

Ritter Verpackungen

With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly.

DE Trades & Crafts
less manual work

Herrmann Handwerk

PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated.

DE Care & Health
less documentation effort

Hartung Pflegedienst

The documentation of our care services is now digital and automated. More time for our patients.

DE Mechanical Engineering & Manufacturing
faster document search

Doratec Maschinenbau

Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds.

DE Tax Advisory & Legal
efficiency increase in receipt processing

Cebras Steuerberatung

Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past.

DE IT & Consulting
efficiency increase

Butterfly IT Consulting

Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived.

Measurable customer success

90%
compliance rate
Flag of Papua New GuineaKumul Minerals Holdings Limited
92%
faster print approvals
Flag of United StatesThe Challenge Printing Company Inc.
80%
faster processing
Flag of GermanyK60-Gitterrostsysteme GmbH & Co. KG
80%
faster processing
Flag of SpainAyuntamiento de Carrión de los Condes
"Enterprise document management for all our mining operations. World class."
Flag of Papua New GuineaMining & Resources
"FDA-regulated pharmaceutical labels require complete documentation. PaperOffice has reduced our approval process from days to hours."
Flag of United StatesPrinting & Packaging
"Technical documentation and order processing now run fully automatically."
Flag of GermanyIndustry & Manufacturing
"Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days."
Flag of SpainPublic Administration
"Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients."
Flag of GermanyHealth & Medicine
"8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes."
Flag of PhilippinesHospitality & Entertainment
"Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated."
Flag of IndonesiaRegional Bank
"Construction project documentation and compliance are now digital and traceable."
Flag of Dominican RepublicConstruction & Real Estate
"Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service."
Flag of KuwaitHospitality & Tourism
"Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived."
Flag of GermanyEnergy & Gas Stations
"GMP-relevant documentation for pharmaceutical functional labels now runs automatically. Audit trails are complete and instantly accessible."
Flag of GermanyPharma & Labels
"Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless."
Flag of GermanyConstruction & Timber
"Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product."
Flag of GermanyE-Commerce & Retail
"Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past."
Flag of GermanyLogistics & Transport
"Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders."
Flag of GermanyLogistics & Transport
"Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital."
Flag of AustriaLogistics & Transport
"Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero."
Flag of AustriaPrinting & Packaging
"Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital."
Flag of SwitzerlandPackaging & Labels
"Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally."
Flag of EstoniaConstruction & Real Estate
"Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds."
Flag of EstoniaReal Estate & Management
"Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient."
Flag of EstoniaLogistics & Freight
"Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together."
Flag of PolandE-Commerce & Packaging
"Pathology lab documentation and device certifications are now fully automated. Complete traceability for every specimen."
Flag of JapanLaboratory & Medical Technology
"Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is complete."
Flag of JapanRegional Bank
"Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible."
Flag of JapanSteel Construction & Industry
"Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists."
Flag of South KoreaPharma & Labels
"KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, complete compliance is essential."
Flag of SingaporeFintech & Wealth Management
"Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors."
Flag of SingaporeLogistics & Transport
"Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible."
Flag of MalaysiaLuxury & Jewelry
"SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting."
Flag of ThailandCommercial Bank
"Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents."
Flag of Sri LankaPrivate Bank
"Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion."
Flag of BangladeshDevelopment Bank
"Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless."
Flag of VietnamE-Commerce Logistics
"CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally."
Flag of United Arab EmiratesPrecision Metal & Manufacturing
"Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone."
Flag of Saudi ArabiaGovTech & IT
"Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless."
Flag of AustraliaSpecialty Steel & Industry
"Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time."
Flag of New ZealandSteel Construction & Manufacturing
"Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 evidence has never been this easy to produce."
Flag of CanadaPrecision Parts & Manufacturing
"Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless."
Flag of MexicoFintech & Payments
"Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital."
Flag of ArgentinaPremium Winery
"Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper."
Flag of ArgentinaDigital Banking
"Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days."
Flag of South AfricaFintech & Payments
"Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived."
Flag of South AfricaE-Commerce & Organic
"Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech."
Flag of NigeriaFintech & Payments
"Prescriptions and medication management now run fully automatically. More time for our patients."
Flag of PortugalPharma & Healthcare
"Centuries-old documents are now digitally searchable. A milestone for our historical archives."
Flag of PortugalReligious Institution
"Our caregivers finally have more time for residents instead of paperwork."
Flag of GermanyCare & Health
"500,000+ records digitized. Our deputies now find all information instantly."
Flag of United StatesGovernment & Administration
"Patient records management is now a breeze. Everything automatically captured and archived."
Flag of GermanyMedicine & Healthcare
"Inheritance and estate documentation is now efficient and error-free."
Flag of SerbiaEstate Services
"Digital property management for all our residential complexes. Tenants and owners are thrilled."
Flag of SpainReal Estate & Management
"With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly."
Flag of GermanyIndustry & Packaging
"PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated."
Flag of GermanyTrades & Crafts
"The documentation of our care services is now digital and automated. More time for our patients."
Flag of GermanyCare & Health
"Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds."
Flag of GermanyMechanical Engineering & Manufacturing
"Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past."
Flag of GermanyTax Advisory & Legal
"Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived."
Flag of GermanyIT & Consulting
30sec
Ready to go
Try instantly

Try live instantly.
Four clear paths.

Where would you like to try PaperOffice?

Computer and smartphone are connected: workspace on the computer, capture on the phone.

Where would you like to start?

The full workspace is optimized for the computer. The mobile version is for capturing, reviewing, and approving documents.

Register free app.paperoffice.ai

Start on the computer

A personal access link will be sent to the email address provided.

Open PaperOffice Mobile

Capture and work with documents directly on the smartphone.

Open mobile version

PaperOffice AI · Problem Solver

Tell us what costs you time every day.

Just describe it. No technical terms needed.

Or start with an example

How would you like to use PaperOffice?

Computer and smartphone are connected: workspace on the computer, capture on the phone.

Where would you like to start?

The full workspace is optimized for the computer. The mobile version is for capturing, reviewing, and approving documents.

Register free app.paperoffice.ai

Start on the computer

A personal access link will be sent to the email address provided.

Open PaperOffice Mobile

Capture and work with documents directly on the smartphone.

Open mobile version