Respond automatically.
React intelligently.
The PaperOffice Agent answers customer inquiries automatically and instantly – via chat, email or ticket. Based on your entire knowledge base.
Trusted by leading companies worldwide
Only official DMS
How it works
From inquiry to perfect response in milliseconds.
Incoming request
Customer asks question via chat, email or ticket
Agent analyzes
AI understands intent, context and urgency
Search knowledge
FAQs, Knowledge Base, Documents, History
Auto-Response
Instant, precise answer to the customer
All channels covered
Automatic responses wherever your customers reach you.
Live Chat
Instant responses in the chat widget on your website
Automatic email responses with complete solutions
Ticket System
AI suggestions for support tickets, send with one click
Phone (Voice AI)
Voice-based responses for phone inquiries
Knowledge from all sources
The agent accesses your entire knowledge base.
FAQs
Structured question-answer pairs
500+Knowledge Base
Articles, guides, documentation
1000+Documents
PDFs, contracts, manuals via RAG
10,000+Conversations
Past chats and resolved tickets
∞Quality Control
You maintain full control over automatic responses.
Fully Automatic
Agent responds autonomously with high confidence
Suggestion Mode
Agent suggests, employee confirms with one click
Assist Mode
Agent provides context, employee formulates response
Respond only when certainty exceeds 100%
Use Cases
How businesses use Auto-Responses.
FAQ Deflection
80% of standard questions are answered automatically without any employee intervention.
After-Hours Support
Customers receive instant responses at night and on weekends instead of waiting in queue.
Ticket Triage
Incoming tickets are automatically classified, prioritized and equipped with solution suggestions.
Multilingual Support
Automatic detection of customer language and response in the same language.
The Difference
Without Auto-Responses
- Customers wait hours or days
- Employees answer the same questions repeatedly
- No responses outside business hours
- Overloaded support teams
- Inconsistent response quality
With Auto-Responses
- Instant responses in seconds
- AI answers routine questions automatically
- 24/7 support at no additional cost
- Employees free for complex cases
- Consistent, quality-checked responses
Ready for intelligent Auto-Responses?
Start now and let the PaperOffice Agent answer for you.