Process onboarding
A new customer waits while evidence is missing or does not add up. PaperOffice reads it and flags the gaps.
ID read, details matched, contract signed, contact created. Doubts go to a person.
Trusted by leading companies worldwide
OEM PARTNERSHIP
How it works
Onboarding is collecting, reading, comparing and deciding. Only the last step really needs a person.
ID document, proof and register extract reach the case through the onboarding mailbox, an upload in the app or a connected storage mount; a webhook from your application form opens it. The workflow rule checks each case against the documents you set as a condition: whatever is missing becomes a task with a deadline.
The IDP agent reads ID card, passport, driving licence, proof of address and company register extract and compares name, address, date of birth and validity with the application.
If everything matches, the contract goes out for electronic signature, the contact is created and the file is stored. Deviations go to review first.
What this solution covers
In onboarding what counts is not only whether a document arrived, but whether the details inside it agree.
Private customer, business customer, supplier: each type has its own list of evidence and check steps.
Name, date of birth, number and validity are read from ID card, passport and driving licence, machine-readable zone included.
Email mailbox, upload in the app, connected storage mount or webhook. Classification recognises type and sender and suggests where to file it.
When address, name or validity do not line up, a person decides, not the model.
Checked master data goes to CRM or core system as a record, through export, API or workflow.
Which document arrived when, who checked it and who released it all sit in the case log.
Expired documents, disposable email addresses and traces of image editing are flagged rather than missed.
Open cases stay visible: task, deadline, reminder and escalation are part of the rule.
What PaperOffice solves it with
From the first document that arrives to the created contact, the same modules carry this that carry the rest of your filing.
Security and compliance
Onboarding produces identity data. It is processed for a purpose, visible to few, and deleted when the term ends.
Questions about onboarding
ID cards, passports with machine-readable zone, driving licences, proofs of address such as a utility or telephone bill, plus company register extracts and powers of attorney for business customers. Your own forms can be described as an additional field list.
No. PaperOffice reads the documents, compares the details and documents every step. Whether that satisfies your due diligence obligations, and whether a video or bank identification is additionally required, is a decision for your compliance team.
Fields with low confidence do not go to approval, they go to review. The case stays open and the task stands until a better capture arrives through mailbox, upload or mount and somebody signs it off.
Through a signature request raised from the case. The signer confirms with a code, the signed PDF is filed with its certificate next to the document, and the case continues.
As a record via export, through the REST API, or through a workflow that hands the checked master data to your system. Relations Core creates company, contacts and bank details as linked records.
The workflow rule checks the case against the documents you set as a condition. If a proof is missing, the case stays open and creates a task with a deadline, an owner and escalation.
As long as your retention rule says. The term follows the document type, the system speaks up before it expires, and after deletion the evidence that the check happened remains in the log.
Mining & Resources Enterprise document management for all our mining operations. World class.
Printing & Packaging FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours.
Industry & Manufacturing Technical documentation and order processing now run fully automatically.
Public Administration Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days.
Health & Medicine Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients.
Hospitality & Entertainment 8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes.
Regional Bank Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated.
Construction & Real Estate Construction project documentation and compliance are now digital and traceable.
Hospitality & Tourism Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service.
Energy & Gas Stations Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived.
Pharma & Labels GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible.
Construction & Timber Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless.
E-Commerce & Retail Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product.
Logistics & Transport Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past.
Logistics & Transport Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders.
Logistics & Transport Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital.
Printing & Packaging Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero.
Packaging & Labels Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital.
Construction & Real Estate Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally.
Real Estate & Management Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds.
Logistics & Freight Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient.
E-Commerce & Packaging Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together.
Laboratory & Medical Technology Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen.
Regional Bank Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless.
Steel Construction & Industry Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible.
Pharma & Labels Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists.
Fintech & Wealth Management KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential.
Logistics & Transport Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors.
Luxury & Jewelry Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible.
Commercial Bank SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting.
Private Bank Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents.
Development Bank Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion.
E-Commerce Logistics Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless.
Precision Metal & Manufacturing CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally.
GovTech & IT Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone.
Specialty Steel & Industry Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless.
Steel Construction & Manufacturing Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time.
Precision Parts & Manufacturing Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier.
Fintech & Payments Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless.
Premium Winery Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital.
Digital Banking Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper.
Fintech & Payments Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days.
E-Commerce & Organic Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived.
Fintech & Payments Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech.
Pharma & Healthcare Prescriptions and medication management now run fully automatically. More time for our patients.
Religious Institution Centuries-old documents are now digitally searchable. A milestone for our historical archives.
Care & Health Our caregivers finally have more time for residents instead of paperwork.
Government & Administration 500,000+ records digitized. Our deputies now find all information instantly.
Medicine & Healthcare Patient records management is now a breeze. Everything automatically captured and archived.
Estate Services Inheritance and estate documentation is now efficient and error-free.
Real Estate & Management Digital property management for all our residential complexes. Tenants and owners are thrilled.
Industry & Packaging With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly.
Trades & Crafts PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated.
Care & Health The documentation of our care services is now digital and automated. More time for our patients.
Mechanical Engineering & Manufacturing Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds.
Tax Advisory & Legal Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past.
IT & Consulting Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived.
Measurable customer success
Kumul Minerals Holdings Limited
The Challenge Printing Company Inc.
K60-Gitterrostsysteme GmbH & Co. KG
Ayuntamiento de Carrión de los Condes"Enterprise document management for all our mining operations. World class."
Mining & Resources "FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours."
Printing & Packaging "Technical documentation and order processing now run fully automatically."
Industry & Manufacturing "Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days."
Public Administration "Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients."
Health & Medicine "8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes."
Hospitality & Entertainment "Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated."
Regional Bank "Construction project documentation and compliance are now digital and traceable."
Construction & Real Estate "Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service."
Hospitality & Tourism "Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived."
Energy & Gas Stations "GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible."
Pharma & Labels "Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless."
Construction & Timber "Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product."
E-Commerce & Retail "Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past."
Logistics & Transport "Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders."
Logistics & Transport "Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital."
Logistics & Transport "Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero."
Printing & Packaging "Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital."
Packaging & Labels "Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally."
Construction & Real Estate "Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds."
Real Estate & Management "Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient."
Logistics & Freight "Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together."
E-Commerce & Packaging "Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen."
Laboratory & Medical Technology "Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless."
Regional Bank "Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible."
Steel Construction & Industry "Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists."
Pharma & Labels "KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential."
Fintech & Wealth Management "Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors."
Logistics & Transport "Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible."
Luxury & Jewelry "SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting."
Commercial Bank "Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents."
Private Bank "Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion."
Development Bank "Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless."
E-Commerce Logistics "CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally."
Precision Metal & Manufacturing "Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone."
GovTech & IT "Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless."
Specialty Steel & Industry "Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time."
Steel Construction & Manufacturing "Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier."
Precision Parts & Manufacturing "Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless."
Fintech & Payments "Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital."
Premium Winery "Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper."
Digital Banking "Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days."
Fintech & Payments "Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived."
E-Commerce & Organic "Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech."
Fintech & Payments "Prescriptions and medication management now run fully automatically. More time for our patients."
Pharma & Healthcare "Centuries-old documents are now digitally searchable. A milestone for our historical archives."
Religious Institution "Our caregivers finally have more time for residents instead of paperwork."
Care & Health "500,000+ records digitized. Our deputies now find all information instantly."
Government & Administration "Patient records management is now a breeze. Everything automatically captured and archived."
Medicine & Healthcare "Inheritance and estate documentation is now efficient and error-free."
Estate Services "Digital property management for all our residential complexes. Tenants and owners are thrilled."
Real Estate & Management "With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly."
Industry & Packaging "PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated."
Trades & Crafts "The documentation of our care services is now digital and automated. More time for our patients."
Care & Health "Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds."
Mechanical Engineering & Manufacturing "Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past."
Tax Advisory & Legal "Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived."
IT & Consulting Where would you like to try PaperOffice?
Your trial is ready
Where would you like to start?
The full workspace is optimized for the computer. The mobile version is for capturing, reviewing, and approving documents.
app.paperoffice.aiStart on the computer
A personal access link will be sent to the email address provided.
Open PaperOffice Mobile
Capture and work with documents directly on the smartphone.
Open mobile version
