A full DMS
- Workspaces, folders and documents
- Versions, document types and search
- Access rights per workspace
- Your own storage (BYOS) via SFTP, encrypted
- Connectors for email, SFTP, S3 and WebDAV
- Connect scanners and local folders directly
Pricing for AI document management (DMS) and IDP
Every plan includes a full DMS with AI – including the free one.
Free plan without a credit card Scale at any time
Included in every plan
AI for every document
- Text recognition and data extraction
- Redaction, splitting and checks
- Chat with your documents
- PDF Studio and delivery with proof
- E-signature, also in person on a smartphone
- Speech recognition, read-aloud and translation
Access and APIs
- In the browser and on your smartphone
- In Claude and ChatGPT via MCP
- REST API with 300+ endpoints
- Geodata, weather, exchange rates and VAT ID
- VPN, disposable email and device detection
- One credit account for every channel
Data stays in the EU
- Own datacenter in Spain
- Processing on an encrypted RAM disk
- No subprocessors, no third-party AI
- No public cloud, no hyperscalers
- DPA and TOMs from the Trust Center
- Devices and sessions in the Security Center
Also included in higher plans
- From Starter
- Team with multiple user accounts
- Bulk import into workspaces
- Add users and workspaces
- From Plus
- Knowledgebase AI with help center
- Helpdesk AI with ticket system
- From Professional
- Workflow AI with human-in-the-loop
- Custom Agents: your own AI agents
- Phone agent with its own number
- Web chat agent for your website
- From Corporate
- Analytics AI with Audit Center
- Relations AI: organizations and people
- Creator Agent: documents from templates
PaperOffice is billed by usage, not per seat. User accounts are included in the plan, and credits are only consumed by actual usage. Every paid plan includes a monthly allowance; Free includes one-time credits to get started.
What the AI-DMS can doStandard Plans
The DMS is part of every plan. The plans differ in scope and add-on modules.
Free to start
Free
For trying it out.
€0to start
1
User account
2,000
Credits to start
1,000
Pages included
2
Workspaces
1
Storage Mount
No overage
Overage
Included
- Full DMS with AI
- App, API and MCP
After SMS verification: 10,000 credits for four weeks
Start for free
- No credit card
- No subscription
- No contract
Early Access price Select Plan
Starter
Born for solopreneurs
€39/month
20
User Accounts
40,000
Credits to start
50,000
Pages included
2
Workspace Standard
2
Storage Mounts
4.1×
Overage
Everything in Free, plus:
- Bulk import into workspaces
- Add users and workspaces
Plans are selected on the computer at app.paperoffice.ai.
Early Access price Select Plan
Plus
Built for young teams
€99/month
50
User Accounts
100,000
Credits to start
100,000
Pages included
3
Workspace Standard
3
Storage Mounts
3.1×
Overage
Everything in Starter, plus:
- Knowledgebase AI
- Helpdesk AI
Plans are selected on the computer at app.paperoffice.ai.
Early Access price Select Plan
Professional
Made for SMBs
€249/month
200
User Accounts
250,000
Credits to start
300,000
Pages included
10
Workspace Standard
5
Storage Mounts
2.3×
Overage
Everything in Plus, plus:
- Workflow AI with human-in-the-loop
- Conversation agents for phone and web chat
20% discount on extras
Plans are selected on the computer at app.paperoffice.ai.
Enterprise Plans
Corporate available · Enterprise & Unlimited exclusively via Elite Partners
Early Access price Select Plan
Corporate
Designed for mid-market
€999/month
Billed monthly only
500
User Accounts
1M
Credits to start
1M
Pages included
25
Workspace Standard
5
Storage Mounts
2×
Overage
Everything in Professional, plus:
- Analytics AI
- Relations AI
- Creator Agent
40% discount on extras
Plans are selected on the computer at app.paperoffice.ai.
Elite Partners only
Enterprise
Engineered for enterprises
€4.999/month
2,000
User Accounts
5M
Credits to start
10M
Pages included
100
Workspace Standard
10
Storage Mounts
No markup
Overage
Everything in Corporate
60% discount on extras
Sold exclusively through PaperOffice Elite Partners.
Elite Partners only
Unlimited
Built for market leaders
€14.999/month
10,000
User Accounts
15M
Credits to start
30M
Pages included
500
Workspace Standard
25
Storage Mounts
No markup
Overage
Everything in Enterprise, plus:
- Custom Contracts available
- Data Residency options available
80% discount on extras
Sold exclusively through PaperOffice Elite Partners.
Plan processing costs
Public unit prices including partner terms — Elite / Partner / Enduser.
| Service | Enduser | Partner (−40%) | Elite Partner (−70%) |
|---|---|---|---|
| AI-OCR per page | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| AI-DMS processing per page | 0.02 € 20 Credits | 0.012 € 12 Credits | 0.006 € 6 Credits |
| IDP Agents per page | 0.03 € 30 Credits | 0.018 € 18 Credits | 0.009 € 9 Credits |
| PDF AI Split per page | 0.05 € 50 Credits | 0.03 € 30 Credits | 0.015 € 15 Credits |
| Document Integrity per page | 0.08 € 80 Credits | 0.048 € 48 Credits | 0.024 € 24 Credits |
| PII anonymization per page | 0.20 € 200 Credits | 0.12 € 120 Credits | 0.06 € 60 Credits |
| Upload per MB | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| IP2Location per API call | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| VPN detector per API call | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Device fingerprint per API call | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| VAT ID check per request | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Email validation per check | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Phone validation per check | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Website validation per check | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Geocoding per request | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| TTS per 1,000 chars | 0.10 € 100 Credits | 0.06 € 60 Credits | 0.03 € 30 Credits |
| STT per minute | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Translate per 1,000 chars | 0.02 € 20 Credits | 0.012 € 12 Credits | 0.006 € 6 Credits |
| Vision per request | 0.04 € 40 Credits | 0.024 € 24 Credits | 0.012 € 12 Credits |
| Background removal per image | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Office → PDF per file | 0.03 € 30 Credits | 0.018 € 18 Credits | 0.009 € 9 Credits |
| PDF → Office per file | 0.03 € 30 Credits | 0.018 € 18 Credits | 0.009 € 9 Credits |
| E-signature per signature | 0.99 € 990 Credits | 0.59 € 590 Credits | 0.30 € 300 Credits |
| Knowledge Graph per request | 0.01 € 10 Credits | 0.006 € 6 Credits | 0.003 € 3 Credits |
| Agent per 1M tokens | 5.00 € 5,000 Credits | 3.00 € 3,000 Credits | 1.50 € 1,500 Credits |
| Workflow per 1M tokens | 5.00 € 5,000 Credits | 3.00 € 3,000 Credits | 1.50 € 1,500 Credits |
| WORM per request | 0.30 € 300 Credits | 0.18 € 180 Credits | 0.09 € 90 Credits |
1 Credit = €0.001 list price. Money follows the selected currency. Above the inclusive quota the plan overage factor applies — the same jobs, N times.
AI-DMS — Basic / Premium / Ultra
AI-DMS processing (Basic, Premium, Ultra) — shown per page, money and credits.
Unit: Price per page
| Tier | Enduser | Partner (−40%) | Elite Partner (−70%) |
|---|---|---|---|
| Basic | €0.02 20 Credits | €0.012 12 Credits | €0.006 6 Credits |
| Premium | €0.06 60 Credits | €0.036 36 Credits | €0.018 18 Credits |
| Ultra | €0.20 200 Credits | €0.12 120 Credits | €0.06 60 Credits |
Conversation Agent: phone and web chat
Base prices in credits, €1 = 1,000 credits. Usage-based consumption comes on top.
Conversation Agent · Phone
Calls on its own number, around the clock
List price
- Per answered call
- 0.05 € 50 Credits
- Per started minute
- 0.05 € 50 Credits
Counted from answering until hang-up.
Calls that are rejected because of insufficient credit or abuse protection also cost 100 credits.
To the Conversation Agent · PhoneConversation Agent · Web Chat
Chat widget on your website
List price
- Per conversation
- 0.10 € 100 Credits
A conversation starts with the visitor's first message. It ends after 2 hours without a message, at the latest after 24 hours.
To the Conversation Agent · Web ChatPlus usage-based consumption in each case: agent replies, text messages and email, recording. Available from the Professional plan.
Detailed Plan Comparison
Overview of all features and quotas
| Feature | Starter | Plus | Professional | Corporate | Enterprise | Unlimited |
|---|---|---|---|---|---|---|
| Pricing & Credits | ||||||
| Monthly Price | 39€ | 99€ | 249€ | 999€ | 4.999€ | 14.999€ |
| Usage Credits/month | 40.000 | 100.000 | 250.000 | 1.000.000 | 5.000.000 | 15.000.000 |
| Credit Rate | €1 = 1,000 Credits | |||||
| Overage Credits surcharge | 4.1× | 3.1× | 2.3× | 2× | No markup | No markup |
| Modules | ||||||
| Document AI · Media AI | Included in every plan | |||||
| Knowledgebase AI | – | |||||
| Helpdesk AI | – | |||||
| Workflow AI | – | – | ||||
| Conversation AI | – | – | ||||
| Analytics AI | – | – | – | |||
| Relations AI | – | – | – | |||
| Creator Agent | – | – | – | |||
| Included Resources | ||||||
| Users included | 20 | 50 | 200 | 500 | 2.000 | 10.000 |
| Extra User Price | 5€ | 5€ | 4€ | 3€ | 2€ | 1€ |
| Workspace Standard | 2 | 3 | 10 | 25 | 100 | 500 |
| Extra Workspace Standard | 5€ | 5€ | 4€ | 3€ | 2€ | 1€ |
| Workspace Business | — | 10€ | 8€ | 6€ | 4€ | 2€ |
| Workspace Compliance | — | — | 32€ | 24€ | 16€ | 8€ |
| Storage Mounts | 2 | 3 | 5 | 5 | 10 | 25 |
| Extra Storage Mount | 10€ | 10€ | 8€ | 6€ | 4€ | 2€ |
| Inclusive Pages1 page = 1 document page, 1 started MB of file size (whichever is greater), or for text files every 2,000 characters | 50.000 | 100.000 | 300.000 | 1.000.000 | 10.000.000 | 30.000.000 |
| Additional Pages | 50€ per started 50,000 pages | |||||
| PaperOffice EU Cloud StorageBinary data storage in our own EU data center | Unlimited included | |||||
| Extra Discount on Resources | — | — | 20% | 40% | 60% | 80% |
| Storage Prices (per 1,000 pages/month) | ||||||
| EU cloud storage included – versioned and audit-proof | ||||||
| Storage only (no AI-DMS)Storage only | 1€ per 1,000 pages | |||||
| AI-DMS BasicOCR + Classification | 5€ per 1,000 pages | |||||
| AI-DMS PremiumOCR + AI-IDP + Embeddings | 10€ per 1,000 pages | |||||
| AI-DMS UltraFull AI Processing + Knowledge Graph | 20€ per 1,000 pages | |||||
| BYOS Storage (Bring Your Own Storage)Connect your own storage via SFTP, e.g. a NAS | Unlimited included | |||||
| Integration & Access | ||||||
| AI-DMS, REST API, MCP and AI agents | Included in every plan | |||||
| Support — Booking and billing are processed in the support system of the PaperOffice app. | ||||||
| Support Level 1 · Free · TraineeInitial assessment, billing, rough categorization | Free | |||||
| Direct PaperOffice Expert Support | ||||||
| Support Level 2 · Basic · Junior SupporterUsage, navigation, how-to, configuration | 13€ per started 6 minutes Minimum billing: 6 minutes | |||||
| Support Level 3 · Premium · Support SpecialistAPI, integration, coding, workflows, error analysis | 26€ per started 6 minutes Minimum billing: 12 minutes | |||||
| Support Level 4 · Ultra · Senior SupporterProduction, security, architecture, critical systems | 39€ per started 6 minutes Minimum billing: 30 minutes | |||||
| Enterprise Features | ||||||
| Custom Contracts | — | — | — | — | — | optionally available |
| Data Residency Options | — | — | — | — | — | optionally available |
Processing: Start SLA & Instant
Best Effort: Processing as soon as capacity allows — often just as fast, but without a promise.
With SLA / Instant: a guaranteed start window when schedulable deadlines matter. Surcharges are multipliers on the job price and apply equally to all plans. The guarantee covers start — not completion.
| Lane | Start | Surcharge (job price) |
|---|---|---|
| Best Effort | No guarantee — often just as fast | Included |
| SLA-24h | guaranteed within ~24 h | ×1.5 |
| SLA-12h | guaranteed within ~12 h | ×2 |
| SLA-6h | guaranteed within ~6 h | ×3 |
| SLA-1h | guaranteed within ~1 h | ×4 |
| Instant | Very near start window guaranteed | ×5 |
Surcharges apply as a plan-independent multiplier on the job price. The longest billable start lane is SLA-24h — with free capacity, Best Effort is often just as fast.
Best Effort
Best Effort: Processing as soon as capacity allows — often just as fast, but without a promise. Preferentially on dedicated GPU infrastructure.
Instant
Instant: Top lane — very near start window guaranteed. Optional credit surcharge as a multiplier on the job price — plan-independent. The guarantee covers start, not completion.
What is guaranteed
With SLA / Instant: a guaranteed start window (SLA-24h … SLA-1h or Instant) when schedulable deadlines matter. Best Effort can be often just as fast — but it is not guaranteed. Completion is not assured.
Inclusive Pages — How They Are Counted
What is a “page”?
Each document is counted by document pages — e.g. a 5-page PDF = 5 pages. For files without recognizable page structure (images, CAD, etc.) — except plain text files — each started megabyte counts as 1 page.
Page/MB rule
The larger value always applies: actual page count or started MB of file size. A 1-page file with 6.5 MB is counted as 7 pages. This ensures large files are billed fairly.
Text files (Text-Direct)
For plain text files (e.g. TXT, MD, JSON, YAML, CSV, LOG) the text content counts: every 2,000 characters = 1 page (rounded up, at least 1 page). Example: 7,000 characters = 4 pages.
Inclusive quota
Every plan includes a page quota. Only pages beyond that quota are billed by AI-DMS tier — weighting vs. storage-only: Basic = 5×, Premium = 10×, Ultra = 20×. This applies equally to PaperOffice EU Cloud and to your own storage (BYOS) — above the quota, €50 per started 50,000 weighted pages is billed.
Frequently asked questions
Does the Free plan include a full DMS?
Yes. The Free plan also includes the DMS with workspaces, folders, versions, search and access rights, as well as the AI for text recognition, data extraction and chatting with documents. Larger plans extend the scope and add modules such as Knowledgebase AI or Workflow AI.
Do I pay per user with PaperOffice?
No. PaperOffice bills per processed page, not per named user. Every plan includes a user allowance — Starter 20, Plus 50, Professional 200, Corporate 500 user accounts; additional user accounts are chargeable, with the rates shown in the pricing overview. Your price is driven by actual document processing, not by the number of seats.
How does billing work?
PaperOffice bills in credits, not per named user. Basic equals 2¢ per page; Premium and Ultra are in the table above. Partner terms are public.
What counts as a page?
One processed document page in the selected module. The exact counting rule (including the MB cap and text-direct) is in the inclusive-pages section on this page.
Is there a setup fee or minimum term?
There is no mandatory project onboarding. Plans start self-service; enterprise tiers run through Elite partners.
Do the same credits apply to API, app and MCP?
Yes. App, REST API and MCP use the same credit account and the same workspaces.
