Claim ID
The customer creates a Claim ID valid for 72 hours in account settings.
PaperOffice Partner Reseller · Account of Record
Your customer relationship. Your pricing. Our Document AI platform.
As a Reseller, you claim customer accounts, manage billing and first-line support, and shape your own offer on top of PaperOffice.
Up to 70% on plans · industry-leading partner margins · transparent claim lifecycle
PaperOffice Partner Video in production
PaperOffice as a partner solution
Overview of the platform and partner model
The new layer between AI and enterprise documents
AI agents gain a complete AI Document Layer.
PaperOffice MCP provides more than isolated chat tools. AI clients and agents work under control with real documents, workspaces, permissions and processes. REST API, MCP and the PaperOffice app use the same Document AI engine.
AI clients and agents
Claude
ChatGPT
Cursor
Custom AI agents
natural language and tool calls
PaperOffice MCP + REST
AI Document Layer
The controlled context and action layer between AI agents and business-critical documents.
MCP REST API Webhooks
curated capabilities and governance
Document AI capabilities
DMS & workspaces
OCR, IDP & search
Workflows & webhooks
Human-in-the-loop
Permissions & governance
Actions & agents
Complete headless systems
Do more than chat with documents. Build complete systems on them.
PaperOffice becomes the invisible document, context and process layer behind custom SaaS products, vertical solutions and agentic applications.
- Custom interface or agent-only operation
- DMS, IDP and workflows without a second document infrastructure
- Human-in-the-loop for approvals and critical decisions
- MCP for agents, REST API for applications, with the same data and rules
Trusted by leading companies worldwide
Exclusive DMS Partner
Only official DMS
Account of Record
A clear operational division of responsibilities
The Reseller leads the customer relationship. PaperOffice operates the platform and handles technical escalations.
Customer Creates a Claim ID and confirms the handover
Your reseller operation Offer, billing, pricing and first-line support
PaperOffice Document AI, infrastructure and technical escalation
Claim lifecycle
From customer code to partner-managed billing
The status is explicit for customer, Reseller and PaperOffice.
Handover
The customer sends the account email and Claim ID to the Reseller.
Claim
The Reseller takes over the account through customer management.
Billing
Self-service billing is disabled and the Reseller becomes the billing contact.
Unclaim
The customer can end the relationship; all future partner claims are then permanently blocked.
Reseller models
Where Resellers position PaperOffice
The offer can be combined with your services, pricing and industry expertise.
IT solution provider
Offer PaperOffice with consulting, migration, storage and operational services.
Own pricing and first-line supportMSP
Manage multiple customer accounts and embed platform capabilities in managed services.
Customer management with claim statusConsultancy
Combine Document AI projects with process design, rollout and ongoing optimization.
Partner owns the domain relationshipDMS provider
Extend existing customer environments with PaperOffice AI, IDP and MCP.
API-first and MCP-first platformVertical provider
Create packages for legal, finance, logistics, healthcare or government.
120+ OCR languages and configurable IDP agentsIntegrator + Reseller
Combine technical integration and commercial customer ownership in one partnership.
Both tracks can be active in parallel Understand the platform
What you actually offer your customers
More than a licence: app, API, MCP, workspaces, IDP, automation and agents on one platform.
- AI-DMS as a web, desktop and mobile experience
- API-first and MCP-first for customer-specific extensions
- Own EU infrastructure and BYOS options
Understand the platform Video in production
What you actually offer your customers
More than a licence: app, API, MCP, workspaces, IDP, automation and agents on one platform.
Customer handover
What changes after a claim
The handover is not invisible referral tracking; it is an explicit operating state.
Area
After claim
Product evidence
Billing Owner
Reseller
Partner-managed billing state on the customer account
Pricing
Set by Reseller
PaperOffice bills the Reseller at partner rates
Self-service billing
Disabled
Plan, payment and balance changes are blocked
Support
Partner first
Notice in the customer account and technical escalation to PaperOffice
Unclaim
Available to customer
PaperOffice takes over directly and sets the lifetime lock
Reclaim
Permanently blocked
No partner, including the same one, can claim again
Responsibility matrix
Who does what?
Enterprise partnerships need clear boundaries.
ResellerCustomer engagement, offer and own selling price
PaperOfficeProduct information and platform scope
ResellerCustomer invoice and payment queries
PaperOfficeBilling platform services to the Reseller
ResellerRequirements, configuration and business rollout
PaperOfficeDocumentation, API, MCP and platform capabilities
ResellerFirst-line support and business qualification
PaperOfficeTechnical escalation and platform operations
ResellerOptional storage and integration services
PaperOfficeOperation of the PaperOffice platform in the EU
ResellerClaim and management in the customer overview
PaperOfficeEnforce billing gate, unclaim and lifetime lock
Industry-leading partner margins
Make the purchase advantage concrete
Example with a €1,000 list price and €1,000 own selling price, before your costs, taxes and services.
Example price freely chosen by the Reseller.
Calculated gross spread at €600 purchase cost after up to 40% plan discount.
Calculated gross spread at €300 purchase cost after up to 70% plan discount.
No profit promise: your services, support, taxes, payment risks and other costs are not included. Overage: up to 20% Standard / up to 35% Elite. Purchase advantages apply under the current program and may be adjusted.
Operational foundation
More than a discount agreement
The Reseller model is technically represented in the product.
Customer management
View active and ended claims with status and timestamp.
Billing gate
Partner-managed accounts cannot change billing themselves.
Support gate
Customers are directed to their PaperOffice Partner first.
Lifetime lock
After unclaim, all future partner claims remain permanently blocked.
Build your own offer on PaperOffice
Select the Reseller track in the app. Integrator and Reseller can be combined.
