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Pharma & Healthcare · Lisbon, Portugal
HealthInLoc Pharmacy
HealthInLoc, a leading community pharmacy in Lisbon, transformed their prescription processing and medication management with AI-powered automation.
- 75%Time saved
- 500+Customers/day
- 100%Audit-logged
- 3 secRecord Access
Trust, verification & partnerships
Trust you can prove.
Verified in Claude and ChatGPT, certified to ISO/IEC 27001:2022
and the sole official DMS partner of QNAP and ASUSTOR.
ISO/IEC 27001:2022
In scope:
- Web, desktop & mobile apps
- REST API & MCP interfaces
- AI, document processing & workflows
- Datacenter & offsite backup
- Support, consulting & integration
- BYOS interfaces
Verified
Claude
Verified MCP connector.
Learn more Verified
ChatGPT
Verified MCP plugin.
Learn more
Since 2019
QNAP
Sole official DMS partner.
Learn more
Since 2024
ASUSTOR
Sole official DMS partner.
Learn more- EU datacenterLocations in the EU
- Access control & MFARoles and tenant isolation
- Audit trailFully traceable
- API + MCPOpen integration
- BYOSYour AI. Your data. Your control.
The Situation
HealthInLoc Pharmacy serves over 500 customers daily across multiple locations in Lisbon. Managing prescriptions, medication records, and regulatory compliance required significant manual effort.
Pharmacists spent valuable time on paperwork instead of patient consultations. Finding patient medication histories during critical interactions took too long.
Portuguese healthcare regulations require strict documentation and retention of prescription records, adding to the administrative burden.
Our pharmacists are healthcare professionals, not data entry clerks. We needed a system that would free them to focus on patient care.
Challenge & Solution
Challenges
- 500+ daily customers requiring prescription processing
- Manual entry of prescription data taking 5+ minutes per customer
- Difficult to access patient medication history quickly
- Strict regulatory compliance requirements
- Multiple locations requiring centralized records
Solutions with PaperOffice
- AI-powered prescription scanning and data extraction
- Instant patient medication history lookup
- Centralized document management across all locations
- Audit-proof archiving with audit trails
HealthInLoc Pharmacy
The Implementation Process
Week 1
Compliance Review
Review of Portuguese healthcare documentation requirements and system configuration.
Week 2-3
System Setup
Installation, handover to the pharmacy management system via API/webhook, implemented together with the customer, and AI model training.
Week 4
Staff Training
Training pharmacists and technicians on the new workflow.
Week 5+
Full Operation
Go-live across all locations with ongoing optimization.
HealthInLoc Pharmacy
Measurable Results
75%
Time saved
500+
Customers/day
100%
audit-logged
3s
record access
Before vs. After
Metric
Before
After
Prescription Processing
5+ minutes
< 1 minute
History Lookup
3-5 minutes
3 seconds
Filing Time/Day
2 hours
0 (automatic)
Compliance Errors
2-3/month
0
Customer Wait Time
8 minutes avg
3 minutes avg
PaperOffice gave our pharmacists the gift of time. Instead of shuffling papers, they now have meaningful conversations with patients about their medications.
Why PaperOffice?
Healthcare Specialized
Purpose-built features for prescription processing and medication management.
Processing under the GDPR
DPA under Art. 28, TOMs under Art. 32, processing in the EU.
Open interfaces
Handover to pharmacy management and POS systems via API/webhook, implemented together with the customer.
Modernize Your Pharmacy
Discover how PaperOffice helps pharmacies focus on patient care.
