Arrive
Requests from website chat, email, phone, Telegram and customer portal land in one inbox. Language, mood and urgency are detected, category and priority set.
Helpdesk AI · AI-DMS module
Customer service in one piece. Channels, knowledge, agents.
Helpdesk AI bundles chat, phone, email and portal, answers from your knowledge and hands over to people.
Ticket system, knowledge base, FAQ and three agents work together, with analytics for every decision.
No credit card All channels in one inbox Answers with sources
Trusted by leading companies worldwide
OEM PARTNERSHIP
Hardware giants choose PaperOffice exclusively.
How it works
Arrive, answer, hand over.
Helpdesk AI is not another tool but the interplay of the AI-DMS support modules.
Answer
Chat, phone and ticket agent answer from FAQ, knowledge base, documents and history, with sources. Simple cases automatically, everything else as a suggestion for the team.
Hand over
On complaints, missing source or customer request a person takes over, live or via ticket. Analytics show volume, response times and topics.
Where Helpdesk AI works
- Website Chat widget and customer portal with your branding.
- Email inbox Requests become tickets, simple ones are answered automatically.
- Agents Chat, phone and ticket agent from the same knowledge base.
- Web app Inbox, suggestions, assignment, knowledge and analytics.
- Mobile app Tickets and conversations on the go.
Capabilities
One customer service, six modules.
Every module can be used on its own. Together they form Helpdesk AI.
- Knowledge base and FAQ
The sources portal and agents answer from, with reader feedback.
- Chat agent
On the website and in the app, with persona, actions and handover to people.
- Phone agent
Calls about shared workspaces, identification by mobile number and PIN.
- Email and auto-responses
Requests by email become tickets, simple cases are answered automatically.
- Ticket system
Five statuses, four priorities, assignment, notes and customer portal.
- Handover to people
Supervisors take over live, escalation rules per agent and channel.
- Support analytics
Volume, response times, automation rate, topics and satisfaction.
- Multilingual
Requests in the customer's language, handling in the team's language.
Comparison
Helpdesk tool or Helpdesk AI.
Classic helpdesks manage tickets. Helpdesk AI answers them from the knowledge that already sits in the AI-DMS.
| Comparison | Shared mailbox | Classic helpdesk | PaperOffice Helpdesk AI |
|---|---|---|---|
| Channels | Email, form, chat | Chat, email, phone, Telegram, portal | |
| Answers | By hand | Macros and templates | Agents with sources from your knowledge |
| Documents | Not connected | Attachments | DMS documents as source and delivery |
| Phone | Separate | PBX separate | Phone agent in the same knowledge |
| Handover | Forward | Assign | Live takeover and ticket |
Security and compliance
Support in the EU, with boundaries.
All channels, agents and tickets run in our own EU data centers. Agents answer only from released sources, handover to people is possible at any time.
EU data centerISO 27001SOC 2 Type IIGDPR
Security and compliance Location
Tickets, conversations and attachments in our own EU data centers.
Sources
Agents answer only from released FAQs, knowledge bases and workspaces.
Encryption
AES-256 at rest, TLS 1.3 in transit.
Traceability
Every automatic reply logged with sources, confidence and time.
Frequently asked questions
Questions about Helpdesk AI
What belongs to Helpdesk AI?
Knowledge base, FAQ management, ticket system, ticket agent, chat agent, phone agent, auto-responses and support analytics. Every module can be used on its own, together they form the customer service.
Do the agents answer automatically?
Only with high confidence and a verified source, if you release that. Otherwise they suggest and your team sends. Complaints and unclear cases go to people.
Which channels are supported?
Website chat, email, phone via the phone agent, Telegram and the customer portal. All land in the same ticket inbox.
Where does the knowledge come from?
From FAQs, knowledge bases, documents in the AI-DMS and the ticket history. Nothing has to be maintained twice.
Can I run Helpdesk AI in my branding?
Yes. Widget, portal and notifications carry logo, colors and product name.
How do I see whether support is going well?
Support analytics show volume, response times, automation rate, topics and satisfaction, with daily, weekly and monthly reports.
Is there an API?
The support modules are operated in the app. Document search and delivery are available via API, there is currently no public REST API for tickets.
Mining & Resources compliance rate
Kumul Minerals Holdings Limited
Enterprise document management for all our mining operations. World class.
Printing & Packaging faster print approvals
The Challenge Printing Company Inc.
FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours.
Industry & Manufacturing efficiency increase
K60-Gitterrostsysteme GmbH & Co. KG
Technical documentation and order processing now run fully automatically.
Public Administration faster processing
Ayuntamiento de Carrión de los Condes
Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days.
Health & Medicine less administrative effort
Kardiologie Waldstrasse
Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients.
Hospitality & Entertainment faster document assignment
Okada Manila
8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes.
Regional Bank faster credit review
PT Bank BPD DIY
Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated.
Construction & Real Estate time saved
IDC Construcción
Construction project documentation and compliance are now digital and traceable.
Hospitality & Tourism fewer paper processes
The Palms Beach Hotel & Spa
Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service.
Energy & Gas Stations faster receipt processing
Q1 Energie AG
Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived.
Pharma & Labels compliance documentation
Schreiner MediPharm GmbH & Co. KG
GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible.
Construction & Timber less planning effort
Baufritz GmbH & Co. KG
Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless.
E-Commerce & Retail faster order processing
Roastmarket GmbH
Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product.
Logistics & Transport faster freight documentation
Streck Transport GmbH
Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past.
Logistics & Transport less search time
Nosta Group GmbH
Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders.
Logistics & Transport efficiency increase
Lagermax Lagerhaus und Speditions AG
Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital.
Printing & Packaging digitized production documentation
Marzek Etiketten+Packaging GmbH
Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero.
Packaging & Labels less administrative effort
Permapack AG
Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital.
Construction & Real Estate faster project execution
Nordlin Ehitus OÜ
Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally.
Real Estate & Management faster contract closing
Uus Maa Kinnisvarabüroo OÜ
Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds.
Logistics & Freight faster customs clearance
CF&S Estonia OÜ
Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient.
E-Commerce & Packaging efficiency gain
Packhelp Sp. z o.o.
Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together.
Laboratory & Medical Technology compliance rate
Sakura Finetek Japan Co., Ltd.
Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen.
Regional Bank faster loan processing
Johnan Shinkin Bank
Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless.
Steel Construction & Industry efficiency increase
Yamato Kogyo Co., Ltd.
Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible.
Pharma & Labels faster approval processes
IL Kwang Label Co., Ltd.
Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists.
Fintech & Wealth Management automated KYC verification
Endowus Pte. Ltd.
KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential.
Logistics & Transport faster hazmat documentation
Freight Links Express Holdings Ltd.
Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors.
Luxury & Jewelry efficiency gain
Selberan Sdn Bhd
Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible.
Commercial Bank less processing time
Kiatnakin Phatra Bank PCL
SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting.
Private Bank digitized client records
Hatton National Bank PLC
Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents.
Development Bank faster microfinance review
BRAC Bank PLC
Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion.
E-Commerce Logistics faster parcel documentation
Scommerce JSC (Giao Hàng Nhanh)
Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless.
Precision Metal & Manufacturing efficiency increase
Gulf Metal Industries LLC
CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally.
GovTech & IT digitized government documents
Elm Company
Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone.
Specialty Steel & Industry faster quality documentation
Bisalloy Steels Pty Ltd
Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless.
Steel Construction & Manufacturing less administration overhead
Pacific Steel Fabrications Ltd.
Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time.
Precision Parts & Manufacturing efficiency gain
Maple Precision Metalworks Ltd.
Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier.
Fintech & Payments automated contract review
Clip SA de CV
Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless.
Premium Winery less documentation effort
Bodega Catena Zapata
Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital.
Digital Banking automated KYC verification
Ualá
Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper.
Fintech & Payments faster onboarding
Yoco Technologies (Pty) Ltd
Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days.
E-Commerce & Organic efficiency gain
Faithful to Nature (Pty) Ltd
Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived.
Fintech & Payments automated compliance
Flutterwave Inc.
Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech.
Pharma & Healthcare time saved
HealthInLoc Apotheke Lissabon
Prescriptions and medication management now run fully automatically. More time for our patients.
Religious Institution digitized archives
Patriarchat Lissabon
Centuries-old documents are now digitally searchable. A milestone for our historical archives.
Care & Health less documentation effort
Seniorenresidenz am Park
Our caregivers finally have more time for residents instead of paperwork.
Government & Administration faster access
Baldwin County Sheriff's Office
500,000+ records digitized. Our deputies now find all information instantly.
Medicine & Healthcare less manual effort
Via Creative Leipzig
Patient records management is now a breeze. Everything automatically captured and archived.
Estate Services faster processing
Naslednik Serbien
Inheritance and estate documentation is now efficient and error-free.
Real Estate & Management efficiency gain
El Guijo Hausverwaltung Madrid
Digital property management for all our residential complexes. Tenants and owners are thrilled.
Industry & Packaging time saved in invoice processing
Ritter Verpackungen
With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly.
Trades & Crafts less manual work
Herrmann Handwerk
PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated.
Care & Health less documentation effort
Hartung Pflegedienst
The documentation of our care services is now digital and automated. More time for our patients.
Mechanical Engineering & Manufacturing faster document search
Doratec Maschinenbau
Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds.
Tax Advisory & Legal efficiency increase in receipt processing
Cebras Steuerberatung
Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past.
IT & Consulting efficiency increase
Butterfly IT Consulting
Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived.
Measurable customer success
90%
compliance rate
Kumul Minerals Holdings Limited92%
faster print approvals
The Challenge Printing Company Inc.85%
efficiency increase
K60-Gitterrostsysteme GmbH & Co. KG80%
faster processing
Ayuntamiento de Carrión de los Condes"Enterprise document management for all our mining operations. World class."
Mining & Resources "FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours."
Printing & Packaging "Technical documentation and order processing now run fully automatically."
Industry & Manufacturing "Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days."
Public Administration "Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients."
Health & Medicine "8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes."
Hospitality & Entertainment "Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated."
Regional Bank "Construction project documentation and compliance are now digital and traceable."
Construction & Real Estate "Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service."
Hospitality & Tourism "Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived."
Energy & Gas Stations "GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible."
Pharma & Labels "Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless."
Construction & Timber "Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product."
E-Commerce & Retail "Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past."
Logistics & Transport "Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders."
Logistics & Transport "Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital."
Logistics & Transport "Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero."
Printing & Packaging "Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital."
Packaging & Labels "Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally."
Construction & Real Estate "Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds."
Real Estate & Management "Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient."
Logistics & Freight "Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together."
E-Commerce & Packaging "Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen."
Laboratory & Medical Technology "Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless."
Regional Bank "Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible."
Steel Construction & Industry "Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists."
Pharma & Labels "KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential."
Fintech & Wealth Management "Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors."
Logistics & Transport "Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible."
Luxury & Jewelry "SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting."
Commercial Bank "Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents."
Private Bank "Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion."
Development Bank "Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless."
E-Commerce Logistics "CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally."
Precision Metal & Manufacturing "Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone."
GovTech & IT "Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless."
Specialty Steel & Industry "Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time."
Steel Construction & Manufacturing "Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier."
Precision Parts & Manufacturing "Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless."
Fintech & Payments "Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital."
Premium Winery "Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper."
Digital Banking "Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days."
Fintech & Payments "Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived."
E-Commerce & Organic "Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech."
Fintech & Payments "Prescriptions and medication management now run fully automatically. More time for our patients."
Pharma & Healthcare "Centuries-old documents are now digitally searchable. A milestone for our historical archives."
Religious Institution "Our caregivers finally have more time for residents instead of paperwork."
Care & Health "500,000+ records digitized. Our deputies now find all information instantly."
Government & Administration "Patient records management is now a breeze. Everything automatically captured and archived."
Medicine & Healthcare "Inheritance and estate documentation is now efficient and error-free."
Estate Services "Digital property management for all our residential complexes. Tenants and owners are thrilled."
Real Estate & Management "With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly."
Industry & Packaging "PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated."
Trades & Crafts "The documentation of our care services is now digital and automated. More time for our patients."
Care & Health "Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds."
Mechanical Engineering & Manufacturing "Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past."
Tax Advisory & Legal "Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived."
IT & Consulting 30sec
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