I have a licence or a trial
Technical support
Installation, database, error messages, updates, licence: a ticket via Support in the PaperOffice AI app. Our team answers there and tells you if a paid support package makes sense.
How it worksPaperOffice Classic · Support
Help for PaperOffice Classic. Three routes, depending on what you need.
Support for PaperOffice Classic runs through paperoffice.ai: technical support in the PaperOffice AI app, pre-sales questions via chat or contact form, guides in the knowledge base. No separate helpdesk login any more.
A free account is enough for a ticket Chat and contact form for prospects Knowledge base with guides for every feature
Which route fits?
First the question, then the right channel.
So that your request lands with the right people straight away.
I am considering buying Classic
Pre-sales questions
Licence model, NAS suitability, difference to PaperOffice AI, quotes for several workstations: right here in the chat on this page or via the contact form.
Ask a questionI am looking for a guide
Knowledge base
Step-by-step guides for installation, operation, automation and troubleshooting — the complete Classic documentation, any time, no sign-in.
Go to the knowledge baseTrusted by leading companies worldwide
OEM PARTNERSHIP
Hardware giants choose PaperOffice exclusively.
Technical support
A ticket in the PaperOffice AI app — in four steps.
The support assistant in the app takes your request, classifies it and creates the ticket for our team.
- 1
Create a free account
Register with your e-mail address at app.paperoffice.ai. The account is free and needs no payment details.
- 2
Open Support
In the app, click “Support” in the left menu, then “New request”.
- 3
Describe your request
Put “PaperOffice Classic” and your serial number in the first line, then the problem as concretely as possible. The assistant suggests the right support route.
- 4
Send the ticket and wait for the answer
You see the status in the Support area of the app and receive every answer by e-mail as well.
Pre-sales questions
Not sure yet whether Classic fits? Ask.
Prospects do not need an account. The chat on this page takes your question and forwards it to our team; the contact form does the same if you prefer writing.
Chat on this page
Bottom right. Ask your question, leave your e-mail, the answer arrives by mail.
Open chatContact form
For detailed enquiries, quotes for several workstations or partner requests.
Go to the contact formBook an appointment
Presentation or consultation on Classic, PaperOffice AI and switching between them.
Pick a slotTypical pre-sales questions
- One licence per user account — what does that mean with changing staff?
- Does Classic run on my QNAP, ASUSTOR or Synology?
- Classic or PaperOffice AI — which one suits us?
- How long are updates provided and what does PLUS cost?
Knowledge base
The complete Classic documentation.
Installation, operation, automation, licence model, OnlineServices and troubleshooting — guide by guide, with screenshots and videos. Freely accessible, no sign-in.
Installation Setup, database local/NAS/server, terminal server, system requirements Operation Documents, folders, search, scanning, versioning, workflows, Office add-in Automation PIA filing dialog, monitoring, filing templates, API Licence & costs Trial, versions, number of licences, use with NAS OnlineServices DropMail, DropPage, MailConnect Troubleshooting Antivirus, database, general
Questions about support
Frequently asked.
I bought Classic but have no paperoffice.ai account — how do I get support?
Create a free account at app.paperoffice.ai. It is only your access to support and the app, independent of your Classic licence. Mention your serial number in the ticket so we can match you.
Does support cost anything?
One ticket per day and organisation is free. Our support tells you whether your request is solved within that scope or needs a paid support package, for remote maintenance for example. You decide before any costs arise.
What about the old helpdesk at hilfe.paperoffice.com?
The guides have moved to the knowledge base at paperoffice.ai. Tickets go through the PaperOffice AI app; the old helpdesk addresses lead to this page.
Is there phone support?
Support starts with the ticket in the app — that way both sides have all the details. If phone or remote maintenance is needed, our team arranges it in the ticket.
Do I get priority support as a PLUS customer?
PaperOffice PLUS includes the support entitlement for your installation, plus updates and OnlineServices. Mention your serial number in the ticket and our team sees your PLUS status.
Where do I see the status of my ticket?
In the Support area of the PaperOffice AI app under “Open tickets”. You receive every answer by e-mail as well.
Support
One account, one ticket, one answer.
For licence and trial customers: support in the app. For everyone else: chat or contact form.
