Create FAQs.
Train agents.
Your FAQs become the central knowledge source for the PaperOffice Agent. Together with Knowledge Base, documents and RAG, they form the AI ecosystem for intelligent responses.
Trusted by leading companies worldwide
Only official DMS
The Feedback Loop
Continuous improvement through user feedback.
Create FAQ
Create question and answer in editor
Publish
FAQ is visible to customers
Collect Feedback
Users rate: Helpful or not?
Improve
Poor FAQs are flagged in dashboard
Part of the AI Ecosystem
FAQs are one of four knowledge sources for the PaperOffice Agent.
FAQs
Structured question-answer pairs
Knowledge Base
Articles, guides, documentation
Documents
PDFs, contracts, invoices via RAG
Conversations
Past chats and tickets
PaperOffice Agent
Everything for professional FAQ management
From creation to analysis – a complete system.
WYSIWYG Editor
Create FAQs with a professional rich-text editor. Images, links, formatting – all included.
Categories
Organize FAQs in hierarchical categories with drag & drop and color coding.
Multi-Language
Create FAQs in multiple languages. Selectable language versions per FAQ.
Feedback System
Helpful/Not Helpful voting with improvement suggestions directly from your users.
Analytics
See which FAQs work and which need improvement.
Agent Integration
Your FAQs automatically become the knowledge source for chat, ticket and phone agents.
How the Agent Uses Your FAQs
The PaperOffice Agent automatically searches all knowledge sources.
Customer asks
FAQ Search
Agent responds
With vs. Without FAQ System
Without FAQ System
- Every question answered individually
- Support team overwhelmed
- Inconsistent answers
- No analysis possible
With PaperOffice FAQ
- Customers find answers themselves
- 70% fewer support tickets
- Unified, verified answers
- Feedback shows improvement needs
Versatile applications
FAQ management for every need.
Customer Support
Self-service portal reduces support tickets by up to 70%.
Internal Knowledge
FAQs for employees – onboarding, processes, IT support.
Product FAQs
Frequently asked questions about your products and services.
Compliance & Legal
Standardized answers for legal and compliance questions.