CASE STUDY

E-Commerce & Specialty Trading

Roastmarket GmbH

Frankfurt am Main, Germany

Roastmarket, Germany's largest online marketplace for specialty coffee, automated the management of supplier contracts, certificates, and customs documents for hundreds of roasters worldwide using PaperOffice AI.

80%

Faster Order Processing

200+

Roasters connected

30+

Countries

100%

Traceability

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QNAP

Sole official DMS partner for QNAP NAS — documents stay on your device, AI runs through PaperOffice.

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SOC 2 Type 2

The Situation

Roastmarket collaborates with over 200 coffee roasters from 30+ countries. Each supplier brings their own contracts, organic certificates, certificates of origin, and customs documents.

The rapid growth of the e-commerce business led to an exponential increase in document volume. Manual management became a bottleneck.

Compliance requirements in the food trade require complete traceability of every product from the producer to the end customer.

We import coffee from over 30 countries. Each shipment has different customs documents, certificates, and certificates of origin. Managing this manually was no longer feasible.

Challenge & Solution

Challenges

Document management for 200+ international suppliers
Heterogeneous customs documents from 30+ countries of origin
Organic certificates and certificates of origin with expiration dates
Rapid company growth overwhelmed manual processes
Food law compliance and traceability

Solutions with PaperOffice

Automatic classification of supplier documents by type and origin
AI-supported extraction of customs data and certificate information
Automatic expiration monitoring for certificates with early warning system
Product assignment via intelligent matching algorithms
Dashboard for real-time supplier compliance status

The Implementation Process

Week 1-2

Dokumentenanalyse

Capture of all document types and supplier structures.

Week 3-4

AI configuration

Training models for international customs and certificate documents.

Week 5-6

Integration

Integration with Shopify backend and ERP system.

Week 7-8

Go-Live

Go-live and onboarding of suppliers.

Measurable Results

80%

faster order processing

200+

Roasters

30+

Countries

100%

Traceability

Before vs. After

Metric

Before

After

Lieferantenanlage

2-3 Tage

< 2 Stunden

Customs Processing

5-8 Stunden

< 1 Stunde

Certificate monitoring

Manuell/Tabelle

Automatisch

Product Assignment

15-20 min./document

Sekunden

Audit Preparation

1-2 Wochen

< 1 Tag

Supplier contracts, certificates, and customs papers for hundreds of roasters worldwide are automatically captured and assigned to the correct product. Finally, we can focus on coffee.

Why PaperOffice?

International

Multi-language document recognition for suppliers from over 30 countries.

Early Warning System

Automatic notification for expiring certificates and contracts.

E-Commerce-Integration

Seamless integration with Shopify, ERP, and inventory management systems.

Automate Your Ihren E-Commerce

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