Okada Manila
Okada Manila, one of the largest integrated casino resorts in Asia with over 8,000 employees, digitized its entire back-office document management with PaperOffice AI.
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The Situation
Okada Manila is a luxury casino resort with over 8,000 employees, hundreds of hotel rooms, restaurants, and entertainment facilities. Thousands of guest and operational documents are processed daily.
From reservation confirmations to supplier invoices and gaming compliance documents – the variety of documents is enormous. Different departments worked with isolated systems.
Regulatory requirements from the Philippine Gaming Authority PAGCOR require complete documentation and audit capability.
8,000 employees, thousands of guest documents daily. Manual processing was the biggest bottleneck in our back office.
Challenge & Solution
Challenges
- Thousands of documents daily from 50+ departments
- Isolated document systems without cross-departmental search
- Strict PAGCOR Gaming Compliance Requirements
- Multilingual documents (Filipino, English, Chinese, Japanese)
- HR document management for 8,000+ employees
Solutions with PaperOffice
- Centralized document platform for all 50+ departments
- AI-powered classification and routing of documents
- Automated compliance documentation for PAGCOR audits
- Multi-language recognition for international guest documents
- Digital personnel files for all 8,000+ employees
The Implementation Process
Measurable Results
Before vs. After
8,000 employees, thousands of guest documents daily. PaperOffice has completely digitized our back
Why PaperOffice?
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