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Public Administration | Municipality · Palencia, Spain
Carrión de los Condes Town Hall
The historic town of Carrión de los Condes, a key stop on the Camino de Santiago, modernized its municipal administration while preserving centuries of historical records.
- 80%Faster processing
- 500+Years of Records
- 50,000+Documents digitized
- 24/7Citizen Access
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and the sole official DMS partner of QNAP and ASUSTOR.
ISO/IEC 27001:2022
In scope:
- Web, desktop & mobile apps
- REST API & MCP interfaces
- AI, document processing & workflows
- Datacenter & offsite backup
- Support, consulting & integration
- BYOS interfaces
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Claude
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ChatGPT
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Since 2019
QNAP
Sole official DMS partner.
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Since 2024
ASUSTOR
Sole official DMS partner.
Learn more- EU datacenterLocations in the EU
- Access control & MFARoles and tenant isolation
- Audit trailFully traceable
- API + MCPOpen integration
- BYOSYour AI. Your data. Your control.
The Situation
Carrión de los Condes, with a history spanning over 1,000 years, held municipal archives dating back centuries. As a popular stop on the Camino de Santiago pilgrimage route, the town hall handles not only regular administrative tasks but also thousands of pilgrim-related inquiries annually.
Paper-based processes meant citizens often waited days for simple certificates. Historical documents were deteriorating, and accessing archived records required physical visits to storage facilities.
The regional government mandated digital transformation for all municipalities, creating urgency to modernize while ensuring historical records were preserved.
Our archives contain documents from the 16th century. Digitizing them was not just about efficiency
Challenge & Solution
Challenges
- Centuries of historical records requiring careful digitization
- Citizens waiting days for simple certificates and documents
- No remote access for citizens or pilgrims
- Regional mandate for digital transformation
- Limited IT resources in small municipality
Solutions with PaperOffice
- Careful digitization of historical archives with preservation protocols
- Online citizen portal for certificate requests and tracking
- AI-powered search across centuries of handwritten records
- Mobile access for staff working across municipal buildings
- Automated workflow for common administrative requests
Carrión de los Condes Town Hall
The Implementation Process
Month 1-2
Historical Assessment
Cataloging and prioritizing historical documents, establishing preservation protocols.
Month 3-4
Modern Documents
Digitization of current administrative documents and workflow automation.
Month 5-6
Citizen Portal
Launch of online portal for citizen services and document requests.
Month 7+
Historical Archives
Ongoing digitization of historical records with AI-enhanced searchability.
Carrión de los Condes Town Hall
Measurable Results
80%
faster processing
500+
years preserved
50K+
Documents digitized
24/7
online access
Before vs. After
Metric
Before
After
Certificate Processing
3-5 days
Same day
Archive Access
In-person only
Online 24/7
Record Search Time
Hours to days
Seconds
Citizen Satisfaction
62%
94%
Paper Usage
15,000 sheets/year
2,000 sheets/year
PaperOffice allowed us to step into the 21st century while honoring our 1,000
Why PaperOffice?
Historical Preservation
Specialized protocols for digitizing and preserving centuries-old documents.
Citizen Portal
Ready-to-use online portal for citizen services and document requests.
Multilingual
Full support for Spanish, English, and other languages for international visitors.
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