Carrión de los Condes Town Hall
The historic town of Carrión de los Condes, a key stop on the Camino de Santiago, modernized its municipal administration while preserving centuries of historical records.
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The Situation
Carrión de los Condes, with a history spanning over 1,000 years, held municipal archives dating back centuries. As a popular stop on the Camino de Santiago pilgrimage route, the town hall handles not only regular administrative tasks but also thousands of pilgrim-related inquiries annually.
Paper-based processes meant citizens often waited days for simple certificates. Historical documents were deteriorating, and accessing archived records required physical visits to storage facilities.
The regional government mandated digital transformation for all municipalities, creating urgency to modernize while ensuring historical records were preserved.
Our archives contain documents from the 16th century. Digitizing them was not just about efficiency
Challenge & Solution
Challenges
- Centuries of historical records requiring careful digitization
- Citizens waiting days for simple certificates and documents
- No remote access for citizens or pilgrims
- Regional mandate for digital transformation
- Limited IT resources in small municipality
Solutions with PaperOffice
- Careful digitization of historical archives with preservation protocols
- Online citizen portal for certificate requests and tracking
- AI-powered search across centuries of handwritten records
- Mobile access for staff working across municipal buildings
- Automated workflow for common administrative requests
The Implementation Process
Measurable Results
Before vs. After
PaperOffice allowed us to step into the 21st century while honoring our 1,000
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