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CASE STUDY
E-Commerce & Packaging

Packhelp Sp. z o.o.

Warschau, Poland

Packhelp, Europe's leading platform for custom packaging, handles thousands of custom packaging orders per week with PaperOffice AI – including design approvals, print data, and delivery documents.

76%
Effizienzgewinn
3.000+
Orders/Week
25+
EU Countries
95%
On-Time Delivery

Trusted by leading companies worldwide

Exclusive DMS Partner

Only official DMS

Packhelp Sp. z o.o.

The Situation

Packhelp processes thousands of individual packaging orders from e-commerce companies across Europe every week. Each order includes design files, print approvals, material specifications, and shipping documents.

The rapid growth from 2015 to today led to an exponential increase in document volume. Coordination between the design team, printers, and logistics became increasingly complex.

Customer changes during production required quick adjustments throughout the entire documentation chain.

Thousands of custom packaging orders per week with design approvals, print data, and delivery documents

Challenge & Solution

Challenges

  • Thousands of individual packaging orders weekly
  • Komplexe Designfreigabe-Workflows mit Kundeninteraktion
  • Coordination between design, printing, and logistics
  • Multilingual communication with customers from 25+ countries
  • High time pressure for changes during production

Solutions with PaperOffice

  • Automatic assignment of design files to orders
  • AI-supported quality check of print data
  • Digital approval workflow with automatic customer notification
  • Central document file per order across all departments
  • Automatic generation of shipping documents and customs papers

The Implementation Process

Week 1-2
Workflow analysis
Capture of the order process from design to delivery.
Week 3-4
System-Setup
Configuration of document classification and workflows.
Week 5-6
Integration
Integration with the existing order management system.
Week 7-8
Launch
Production start and team onboarding.

Measurable Results

76%
Effizienzgewinn
3.000+
Orders/Week
25+
EU Countries
95%
On-Time Delivery

Before vs. After

Metric
Before
After
Order Processing
4-6 Stunden
< 1 Stunde
Designfreigabe
2-3 Tage
< 4 Stunden
Lieferdokumente
Manuell erstellt
Automatisch
Fehlproduktionen
3-5%
< 0,5%
Customer Inquiries
40+ pro Tag
< 10 pro Tag

Thousands of custom packaging orders per week with design approvals, print data, and delivery documents. PaperOffice keeps everything together.

Why PaperOffice?

Design-Integration
Automatic processing and verification of print data and design files.
Workflow Automation
End-to-end automation from order entry to delivery.
Skalierbar
Grows with the business – from 100 to 3,000+ orders per week.

Scale Your Order Processing

Discover how PaperOffice helps e-commerce companies with document automation.