Our AI can |
for Public Administration
From application review to decision issuance: PaperOffice AI automates administrative processes and relieves your case workers. GDPR compliant, NIST-certified, eGov-ready.
Public Sector in action
See how PaperOffice Public Sector works in practice — in this video.
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Only official DMS
Administration at its limit – citizens waiting
Case workers drowning in paper, citizens waiting weeks for decisions.
Application Flood
Thousands of applications piling up. Citizens benefits, housing benefits, parental benefits – every application needs review and processing.
Staff Shortage
Positions remain unfilled. Experienced case workers retiring, new staff lacking.
Faulty Decisions
Calculation errors lead to objections. Each objection ties up additional capacity.
Overloaded Hotlines
Citizens can't reach anyone. Callbacks take days, frustration grows on all sides.
Manual vs. PaperOffice AI
Manual processing
- Each application reviewed individually
- Manual data matching
- Decisions created manually
- Objections pile up
- Citizen inquiries remain unanswered
- 12+ weeks until decision
PaperOffice AI
- AI reviews applications automatically
- Automatic data matching
- Decisions with AI support
- Error-free calculations
- 24/7 Citizen Bot responds
- Processing in minutes
PaperOffice AI reviews every decision in seconds
See how our AI analyzes a benefits decision, validates calculations and detects errors – fully automated and legally secure.
Decision on Benefits for Securing Livelihood (Citizens Benefits)
Date: 15.01.2024PaperOffice AI Analysis
Analyzed in 2.3 seconds- § 20 SGB II - Standard Rate
- § 21 Para. 3 SGB II - Additional need single parent
- § 22 SGB II - Housing and heating needs
- § 11 SGB II - Income Attribution
- Objection deadline: 15.02.2024 (1 month)
- Lawsuit deadline: 15.02.2024
- Review renewal from: 01.05.2024
The AI analysis found no errors or inconsistencies. All calculations comply with current standard rates and legal requirements. The decision can be approved.
AI Solutions for the Entire Administration
From social benefits to building permits to citizen communication
Social Benefits
Citizens benefits, housing benefits, parental benefits, child supplement – automatic application review and decision issuance.
- Application Validation
- Needs Calculation
- Decision Generation
Building Authority
Building applications, permits, usage changes – AI checks completeness and plausibility.
- Document Completeness
- Plan Review
- Deadline Monitoring
Citizen Services
ID cards, passports, registration certificates – accelerated application processing.
- Identity Verification
- Document Verification
- Appointment Management
Vehicle Registration
Registrations, transfers, plate reservations – automated processes.
- Document Capture
- Vehicle Registry Portal
- Fee Calculation
Immigration Office
Residence permits, visas, naturalizations – complex reviews with AI support.
- Document Validation
- Language Analysis
- Legal Review
Public Order Office
Fines, permits, regulatory offenses – legally secure processing.
- Case Analysis
- Decision Generation
- Objection Review
AI Document Anonymization
FOI requests, GDPR Art. 15, court proceedings – automatic redaction of personal data.
- GDPR Disclosure (Art. 15)
- FOI Requests
- Public Publication
- Court Proceedings
PDF AI-Splitter
Automatically split application stacks and batch decisions – up to 3,000 pages per stack.
- LLM-based File Naming
- Auto File Assignment
- Batch Processing
From Application to Decision – Fully Automated
Intelligent process control for every administrative procedure
Application Receipt
Email, portal, mail – all entries centrally recorded
AI Review
Completeness, plausibility, eligibility
Calculation
Automatic needs and fee calculation
Decision
AI-generated decision draft for approval
Dispatch
Automatic dispatch via email or mail
Intelligent Routing
Complex cases are automatically forwarded to specialized case workers
Deadline monitoring
Automatic reminders for expiring deadlines – no application is forgotten
Parallel Processing
Review and process multiple applications simultaneously – without quality loss
Real-time Monitoring
Processing status visible at any time – for citizens and employees
24/7 Citizen Service – No Waiting Queue
AI agents answer citizen inquiries, explain decisions, and help with applications
Citizen Chat
Embedded on your website – answers questions instantly
Citizen App
Integrated in your admin app – accessible on mobile
Phone Bot
Answers calls, takes applications, forwards requests
Email Agent
Analyzes inquiries, categorizes and responds automatically
Every Administrative Document – Automatically Understood
Highest security standards for sensitive citizen data
NIST-certified, GDPR compliant, eGov-ready – in our own EU datacenters
BSI Certification
Certified according to BSI IT-Grundschutz – the gold standard for German authorities
GDPR Compliance
Full compliance with the EU General Data Protection Regulation
eGov Ready
Compatible with digital government initiatives and e-services.
EU Datacenter
Hosted in our own ISO 27001 (in certification) data centers in the EU
Data Sovereignty
Citizen data never leaves the EU – no US hyperscaler cloud, no US cloud
End-to-End Encryption
AES-256 encryption for all data – in transit and at rest
Seamlessly Integrated into Your Existing Infrastructure
PROSOZ
Integration with PROSOZ Social Welfare and PROSOZ Benefits
OK.SOZIUS
Connection to the specialist procedure for social benefits
SAP S/4HANA
Enterprise integration for major cities and state authorities
d.velop
Integration into existing DMS and ECM systems
AKDB
Connection to municipal software from AKDB
REST API
Open interfaces for individual integrations
Mining & Resources Kumul Minerals Holdings Limited
Enterprise document management for all our mining operations. World class.
Printing & Packaging The Challenge Printing Company Inc.
FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours.
Industry & Manufacturing K60-Gitterrostsysteme GmbH & Co. KG
Technical documentation and order processing now run fully automatically.
Public Administration Ayuntamiento de Carrión de los Condes
Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days.
Health & Medicine Kardiologie Waldstrasse
Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients.
Hospitality & Entertainment Okada Manila
8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes.
Regional Bank PT Bank BPD DIY
Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated.
Construction & Real Estate IDC Construcción
Construction project documentation and compliance are now digital and traceable.
Hospitality & Tourism The Palms Beach Hotel & Spa
Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service.
Energy & Gas Stations Q1 Energie AG
Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived.
Pharma & Labels Schreiner MediPharm GmbH & Co. KG
GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible.
Construction & Timber Baufritz GmbH & Co. KG
Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless.
E-Commerce & Retail Roastmarket GmbH
Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product.
Logistics & Transport Streck Transport GmbH
Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past.
Logistics & Transport Nosta Group GmbH
Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders.
Logistics & Transport Lagermax Lagerhaus und Speditions AG
Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital.
Printing & Packaging Marzek Etiketten+Packaging GmbH
Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero.
Packaging & Labels Permapack AG
Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital.
Construction & Real Estate Nordlin Ehitus OÜ
Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally.
Real Estate & Management Uus Maa Kinnisvarabüroo OÜ
Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds.
Logistics & Freight CF&S Estonia OÜ
Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient.
E-Commerce & Packaging Packhelp Sp. z o.o.
Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together.
Laboratory & Medical Technology Sakura Finetek Japan Co., Ltd.
Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen.
Regional Bank Johnan Shinkin Bank
Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless.
Steel Construction & Industry Yamato Kogyo Co., Ltd.
Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible.
Pharma & Labels IL Kwang Label Co., Ltd.
Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists.
Fintech & Wealth Management Endowus Pte. Ltd.
KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential.
Logistics & Transport Freight Links Express Holdings Ltd.
Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors.
Luxury & Jewelry Selberan Sdn Bhd
Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible.
Commercial Bank Kiatnakin Phatra Bank PCL
SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting.
Private Bank Hatton National Bank PLC
Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents.
Development Bank BRAC Bank PLC
Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion.
E-Commerce Logistics Scommerce JSC (Giao Hàng Nhanh)
Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless.
Precision Metal & Manufacturing Gulf Metal Industries LLC
CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally.
GovTech & IT Elm Company
Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone.
Specialty Steel & Industry Bisalloy Steels Pty Ltd
Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless.
Steel Construction & Manufacturing Pacific Steel Fabrications Ltd.
Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time.
Precision Parts & Manufacturing Maple Precision Metalworks Ltd.
Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier.
Fintech & Payments Clip SA de CV
Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless.
Premium Winery Bodega Catena Zapata
Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital.
Digital Banking Ualá
Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper.
Fintech & Payments Yoco Technologies (Pty) Ltd
Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days.
E-Commerce & Organic Faithful to Nature (Pty) Ltd
Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived.
Fintech & Payments Flutterwave Inc.
Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech.
Pharma & Healthcare HealthInLoc Apotheke Lissabon
Prescriptions and medication management now run fully automatically. More time for our patients.
Religious Institution Patriarchat Lissabon
Centuries-old documents are now digitally searchable. A milestone for our historical archives.
Care & Health Seniorenresidenz am Park
Our caregivers finally have more time for residents instead of paperwork.
Government & Administration Baldwin County Sheriff's Office
500,000+ records digitized. Our deputies now find all information instantly.
Medicine & Healthcare Via Creative Leipzig
Patient records management is now a breeze. Everything automatically captured and archived.
Estate Services Naslednik Serbien
Inheritance and estate documentation is now efficient and error-free.
Real Estate & Management El Guijo Hausverwaltung Madrid
Digital property management for all our residential complexes. Tenants and owners are thrilled.
Industry & Packaging Ritter Verpackungen
With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly.
Trades & Crafts Herrmann Handwerk
PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated.
Care & Health Hartung Pflegedienst
The documentation of our care services is now digital and automated. More time for our patients.
Mechanical Engineering & Manufacturing Doratec Maschinenbau
Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds.
Tax Advisory & Legal Cebras Steuerberatung
Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past.
IT & Consulting Butterfly IT Consulting
Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived.
Ready for the digital administration of the future?
Relieve your case workers, accelerate processes and offer Citizens the service they deserve. Productive in just 4 weeks.
No credit card · Unlimited free testing · GDPR compliant
