Rule
You define what is reviewed: per document type, per field, per customer or workspace, below a confidence or on anomalies such as a differing bank account. Everything else is approved automatically.
Human-in-the-Loop · AI-DMS module
The AI reads. A person decides where it counts.
Human-in-the-loop routes documents and fields your rules require into a review queue for people.
Per document type, field or customer. Reviewers see the location in the original and confirm, correct or escalate.
No credit card Four-eyes principle configurable Every decision logged
Trusted by leading companies worldwide
OEM PARTNERSHIP
Hardware giants choose PaperOffice exclusively.
How it works
Rule, queue, decision.
Review is optional and rule-based. Standard cases pass through, regulated cases get four eyes.
Queue
Matching documents become a task with priority, deadline and owner. Reviewers claim them, teams share the load, several reviewers per case are possible.
Decision
The reviewer sees every field with its location in the original, confirms, corrects, rejects or escalates, by keyboard in seconds. The decision is in the audit trail, then export and workflow continue.
Where review happens
- Workspace Rules per workspace, document type and field.
- Workflows Review as a step before export, payment or signature.
- Web app Queue, locations in the original, keyboard shortcuts.
- Mobile app Review and approve on the go.
- REST API Read, claim and resolve tasks.
- MCP Claude, ChatGPT and Cursor show open reviews.
Capabilities
Review that fits the process.
Rules, tools and evidence for teams that carry responsibility.
- Rules
Per document type, field, customer, workspace, confidence or anomaly.
- Location in the original
Every field with bounding box in the document, zoom and page switch.
- Keyboard shortcuts
Tab, Enter, Escape: confirm, correct, skip in seconds.
- Teams and roles
Queues per team, automatic distribution, several reviewers per case.
- Audit trail
Who confirmed or changed what and when, with old and new value.
- Decisions
Confirm, correct, reject with reason, escalate or postpone.
- Blind review
The second reviewer does not see the first reviewer's decision, if desired.
- Continuation
After the decision, export, workflow and approvals continue automatically.
Comparison
Review everything, nothing, or the right things.
The question is not whether people review, but which cases deserve their time.
| Comparison | Everything manual | Everything automatic | PaperOffice human-in-the-loop |
|---|---|---|---|
| Effort | Every document | None | Only rule-based cases |
| Risk | Low, but slow | Errors pass through | Four eyes where it counts |
| Evidence | Initials | None | Audit trail per field |
| Speed | Batches | Immediate | Immediate, review in seconds |
| Regulation | Depends on the reviewer | Cannot be mapped | Rules per type, field and customer |
curl -X GET \ "https://api.paperoffice.ai/latest/workflow_tasks/my?step_type=hitl_review&priority=high" \ -H "Authorization: Bearer po_ut_YOUR_API_KEY"curl -X POST \ "https://api.paperoffice.ai/latest/hitl_review/claim" \ -H "Authorization: Bearer po_ut_YOUR_API_KEY" \ -F "task_uuid=YOUR_TASK_UUID"curl -X POST \ "https://api.paperoffice.ai/latest/workflow_tasks/resolve" \ -H "Authorization: Bearer po_ut_YOUR_API_KEY" \ -H "Content-Type: application/json" \ -d '{"task_uuid":"YOUR_TASK_UUID","decision":"approve","field_results":{"total_amount":{"action":"correct","corrected_value":"1284.50"}}}'For developers
Review tasks via API.
Read, claim and resolve open tasks with a decision per field so external systems become part of the review.
- Task list
Open reviews by status, priority and step type, page by page.
- Decision per field
Confirm or correct per field, overall decision with comment and reason.
- MCP included
Tasks as tools in Claude, ChatGPT and Cursor.
Security and compliance
Evidence for auditors and authorities.
Every decision with user, time, old and new value in the immutable audit trail. Review and documents in our own EU data centers.
EU data centerISO 27001SOC 2 Type IIGDPR
Security and compliance Audit trail
Every confirmation, correction and escalation logged at field level.
Roles
Reviewers, teams and escalation levels with separate permissions.
Encryption
AES-256 at rest, TLS 1.3 in transit.
Export
Review logs as PDF, CSV or JSON for auditors.
Frequently asked questions
Questions about human-in-the-loop
Does every document have to be reviewed?
No. You define rules: per document type, field, customer, workspace, below a confidence or on anomalies. Everything else is approved automatically.
What does the reviewer see?
Every field to review with value, confidence and location in the original document. By keyboard they confirm, correct or skip field by field.
Which decisions are there?
Confirm, correct per field, reject with reason, escalate to a higher level or postpone. Every decision is in the audit trail.
Does the four-eyes principle work?
Yes. Several reviewers per case, optionally as blind review where the second reviewer does not see the first decision.
What happens after the review?
Export, workflow and approvals continue automatically, with the confirmed or corrected values.
Can I hand reviews to external systems?
Yes. Tasks can be read, claimed and resolved via API, for example from an approval portal or an ERP.
Is there an API?
Yes. Task list, claim and decision per field are available via the REST API and in the MCP server.
Mining & Resources compliance rate
Kumul Minerals Holdings Limited
Enterprise document management for all our mining operations. World class.
Printing & Packaging faster print approvals
The Challenge Printing Company Inc.
FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours.
Industry & Manufacturing efficiency increase
K60-Gitterrostsysteme GmbH & Co. KG
Technical documentation and order processing now run fully automatically.
Public Administration faster processing
Ayuntamiento de Carrión de los Condes
Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days.
Health & Medicine less administrative effort
Kardiologie Waldstrasse
Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients.
Hospitality & Entertainment faster document assignment
Okada Manila
8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes.
Regional Bank faster credit review
PT Bank BPD DIY
Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated.
Construction & Real Estate time saved
IDC Construcción
Construction project documentation and compliance are now digital and traceable.
Hospitality & Tourism fewer paper processes
The Palms Beach Hotel & Spa
Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service.
Energy & Gas Stations faster receipt processing
Q1 Energie AG
Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived.
Pharma & Labels compliance documentation
Schreiner MediPharm GmbH & Co. KG
GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible.
Construction & Timber less planning effort
Baufritz GmbH & Co. KG
Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless.
E-Commerce & Retail faster order processing
Roastmarket GmbH
Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product.
Logistics & Transport faster freight documentation
Streck Transport GmbH
Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past.
Logistics & Transport less search time
Nosta Group GmbH
Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders.
Logistics & Transport efficiency increase
Lagermax Lagerhaus und Speditions AG
Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital.
Printing & Packaging digitized production documentation
Marzek Etiketten+Packaging GmbH
Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero.
Packaging & Labels less administrative effort
Permapack AG
Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital.
Construction & Real Estate faster project execution
Nordlin Ehitus OÜ
Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally.
Real Estate & Management faster contract closing
Uus Maa Kinnisvarabüroo OÜ
Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds.
Logistics & Freight faster customs clearance
CF&S Estonia OÜ
Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient.
E-Commerce & Packaging efficiency gain
Packhelp Sp. z o.o.
Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together.
Laboratory & Medical Technology compliance rate
Sakura Finetek Japan Co., Ltd.
Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen.
Regional Bank faster loan processing
Johnan Shinkin Bank
Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless.
Steel Construction & Industry efficiency increase
Yamato Kogyo Co., Ltd.
Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible.
Pharma & Labels faster approval processes
IL Kwang Label Co., Ltd.
Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists.
Fintech & Wealth Management automated KYC verification
Endowus Pte. Ltd.
KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential.
Logistics & Transport faster hazmat documentation
Freight Links Express Holdings Ltd.
Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors.
Luxury & Jewelry efficiency gain
Selberan Sdn Bhd
Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible.
Commercial Bank less processing time
Kiatnakin Phatra Bank PCL
SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting.
Private Bank digitized client records
Hatton National Bank PLC
Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents.
Development Bank faster microfinance review
BRAC Bank PLC
Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion.
E-Commerce Logistics faster parcel documentation
Scommerce JSC (Giao Hàng Nhanh)
Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless.
Precision Metal & Manufacturing efficiency increase
Gulf Metal Industries LLC
CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally.
GovTech & IT digitized government documents
Elm Company
Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone.
Specialty Steel & Industry faster quality documentation
Bisalloy Steels Pty Ltd
Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless.
Steel Construction & Manufacturing less administration overhead
Pacific Steel Fabrications Ltd.
Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time.
Precision Parts & Manufacturing efficiency gain
Maple Precision Metalworks Ltd.
Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier.
Fintech & Payments automated contract review
Clip SA de CV
Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless.
Premium Winery less documentation effort
Bodega Catena Zapata
Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital.
Digital Banking automated KYC verification
Ualá
Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper.
Fintech & Payments faster onboarding
Yoco Technologies (Pty) Ltd
Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days.
E-Commerce & Organic efficiency gain
Faithful to Nature (Pty) Ltd
Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived.
Fintech & Payments automated compliance
Flutterwave Inc.
Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech.
Pharma & Healthcare time saved
HealthInLoc Apotheke Lissabon
Prescriptions and medication management now run fully automatically. More time for our patients.
Religious Institution digitized archives
Patriarchat Lissabon
Centuries-old documents are now digitally searchable. A milestone for our historical archives.
Care & Health less documentation effort
Seniorenresidenz am Park
Our caregivers finally have more time for residents instead of paperwork.
Government & Administration faster access
Baldwin County Sheriff's Office
500,000+ records digitized. Our deputies now find all information instantly.
Medicine & Healthcare less manual effort
Via Creative Leipzig
Patient records management is now a breeze. Everything automatically captured and archived.
Estate Services faster processing
Naslednik Serbien
Inheritance and estate documentation is now efficient and error-free.
Real Estate & Management efficiency gain
El Guijo Hausverwaltung Madrid
Digital property management for all our residential complexes. Tenants and owners are thrilled.
Industry & Packaging time saved in invoice processing
Ritter Verpackungen
With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly.
Trades & Crafts less manual work
Herrmann Handwerk
PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated.
Care & Health less documentation effort
Hartung Pflegedienst
The documentation of our care services is now digital and automated. More time for our patients.
Mechanical Engineering & Manufacturing faster document search
Doratec Maschinenbau
Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds.
Tax Advisory & Legal efficiency increase in receipt processing
Cebras Steuerberatung
Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past.
IT & Consulting efficiency increase
Butterfly IT Consulting
Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived.
Measurable customer success
90%
compliance rate
Kumul Minerals Holdings Limited92%
faster print approvals
The Challenge Printing Company Inc.85%
efficiency increase
K60-Gitterrostsysteme GmbH & Co. KG80%
faster processing
Ayuntamiento de Carrión de los Condes"Enterprise document management for all our mining operations. World class."
Mining & Resources "FDA-regulated pharmaceutical labels require seamless documentation. PaperOffice has reduced our approval process from days to hours."
Printing & Packaging "Technical documentation and order processing now run fully automatically."
Industry & Manufacturing "Digitization has revolutionized our administration. Citizen inquiries are now processed in minutes instead of days."
Public Administration "Patient records, medical reports, and referrals are automatically captured and classified. Our practice team finally has time for their patients."
Health & Medicine "8,000 employees and thousands of guest documents every day. PaperOffice has completely digitized our back-office processes."
Hospitality & Entertainment "Loan applications and compliance documents are now processed in minutes instead of hours. The regulatory review is fully automated."
Regional Bank "Construction project documentation and compliance are now digital and traceable."
Construction & Real Estate "Check-in forms, invoices, and guest communications are fully digital. Our concierge team now focuses on providing excellent service."
Hospitality & Tourism "Gas station billing, supplier documents, and compliance records from over 250 stations are automatically processed and archived."
Energy & Gas Stations "GMP-compliant documentation for pharmaceutical functional labels is now fully automated. Audit trails are seamless and instantly accessible."
Pharma & Labels "Blueprints, permits, and customer files for our wooden houses are now managed centrally. After six generations, we are finally paperless."
Construction & Timber "Supplier contracts, certificates, and customs papers for hundreds of roasteries worldwide are automatically captured and assigned to the correct product."
E-Commerce & Retail "Temperature logs, CMR waybills, and food certificates are automatically scanned and assigned to the order. Misallocations are a thing of the past."
Logistics & Transport "Heavy transport permits, route plans, and project documentation are now instantly accessible digitally. No more searching through folders."
Logistics & Transport "Customs documents, warehouse receipts, and shipping orders for our Eastern European network are automatically classified. Four generations of logistics, finally digital."
Logistics & Transport "Printing specifications, customer approvals, and material certificates are now accessible centrally. The production error rate has dropped to near zero."
Printing & Packaging "Sustainability certificates, supplier contracts, and customer specifications are processed automatically. Swiss precision, now also digital."
Packaging & Labels "Building permits, subcontractor contracts, and acceptance protocols for our commercial properties are now fully documented digitally."
Construction & Real Estate "Purchase agreements, exposés, and customer files from over 30 years of market leadership are now digitally searchable. Every agent finds everything in seconds."
Real Estate & Management "Ocean freight documents, customs declarations, and bills of lading are automatically captured. Baltic Sea logistics has never been so efficient."
Logistics & Freight "Thousands of custom packaging orders per week, including design approvals, print data, and delivery documents. PaperOffice keeps it all together."
E-Commerce & Packaging "Pathology lab documentation and device certifications are now fully automated. Seamless traceability for every specimen."
Laboratory & Medical Technology "Loan documents, security papers, and customer correspondence are processed in minutes instead of hours. The regulatory review is seamless."
Regional Bank "Technical specifications, quality certificates, and recycling protocols for our steel production are central and instantly accessible."
Steel Construction & Industry "Pharma and cosmetic label specifications with regulatory requirements are automatically checked and approved. No more manual checklists."
Pharma & Labels "KYC documents, investment reports, and regulatory filings are classified in seconds. As an MAS-regulated robo-advisor, seamless compliance is essential."
Fintech & Wealth Management "Safety data sheets, transport permits, and ADR documents for chemical logistics are automatically assigned. Zero tolerance for errors."
Logistics & Transport "Certificates of authenticity, supplier records, and customer warranties for our pearl collections are automatically archived and instantly accessible."
Luxury & Jewelry "SME loan applications, security documents, and regulatory reports are automatically classified. Our advisors have more time for customer consulting."
Commercial Bank "Customer files from over 135 years of banking history are being successively digitized. 5,000 employees now have instant access to all documents."
Private Bank "Microcredit applications and compliance documents for millions of customers are now processed in minutes instead of days. A game changer for financial inclusion."
Development Bank "Hundreds of thousands of delivery notes and return slips per day are processed automatically. Vietnam's leading e-commerce logistics provider, now paperless."
E-Commerce Logistics "CNC manufacturing protocols, material certificates, and customer specifications for oil, gas, and aerospace projects are now fully documented digitally."
Precision Metal & Manufacturing "Vision 2030 requires complete digitization. PaperOffice processes government documents for Saudi Arabia's digital backbone."
GovTech & IT "Material certificates, hardening protocols, and customer specifications are automatically assigned to the correct order. Australia's only Q&T manufacturer, now paperless."
Specialty Steel & Industry "Weld seam protocols, structural calculations, and project plans are managed digitally. Our workshop teams have access in real time."
Steel Construction & Manufacturing "Aerospace certificates, CNC programs, and customer tolerances are automatically classified. AS9100 compliance has never been easier."
Precision Parts & Manufacturing "Merchant contracts, KYC documents, and transaction receipts for hundreds of thousands of SMEs are processed in seconds. Mexico's payment revolution, paperless."
Fintech & Payments "Harvest documentation, export certificates, and quality protocols for our high-altitude Malbecs are automatically archived. 120 years of winemaking tradition, now digital."
Premium Winery "Millions of user verifications and regulatory documents are processed fully automatically. Scaling without paper."
Digital Banking "Merchant onboarding documents and compliance records for Africa's leading payment provider are processed in minutes instead of days."
Fintech & Payments "Organic certificates, supplier audits, and product labels for thousands of natural products are automatically checked and archived."
E-Commerce & Organic "Regulatory documents from 33 African countries, partner contracts, and audit trails are managed fully automatically. An enterprise DMS for a $3 billion fintech."
Fintech & Payments "Prescriptions and medication management now run fully automatically. More time for our patients."
Pharma & Healthcare "Centuries-old documents are now digitally searchable. A milestone for our historical archives."
Religious Institution "Our caregivers finally have more time for residents instead of paperwork."
Care & Health "500,000+ records digitized. Our deputies now find all information instantly."
Government & Administration "Patient records management is now a breeze. Everything automatically captured and archived."
Medicine & Healthcare "Inheritance and estate documentation is now efficient and error-free."
Estate Services "Digital property management for all our residential complexes. Tenants and owners are thrilled."
Real Estate & Management "With PaperOffice, we have accelerated our invoice processing by 99%. The AI automatically recognizes all relevant data and assigns it correctly."
Industry & Packaging "PaperOffice has become indispensable to our daily work. Orders, quotes, and invoices are now automated."
Trades & Crafts "The documentation of our care services is now digital and automated. More time for our patients."
Care & Health "Technical drawings, bills of materials, and quality protocols are instantly searchable. A search that used to take 30 minutes now takes 30 seconds."
Mechanical Engineering & Manufacturing "Client receipts, tax assessments, and annual financial statements are automatically sorted and assigned to the correct client. Receipt chaos is a thing of the past."
Tax Advisory & Legal "Project documentation, SLAs, and customer communication for our IT consulting projects are automatically classified and archived."
IT & Consulting 30sec
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