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Logistics & Freight Forwarding · Salzburg, Austria
Lagermax Warehouse and Freight Forwarding AG
Lagermax, a leading logistics company focused on Eastern Europe since 1919, automated the processing of customs documents, warehouse receipts, and freight forwarding orders with PaperOffice AI.
- 82%Efficiency increase
- 15+Countries connected
- 8Languages detected
- 4th Gen.Family Tradition
Trust, verification & partnerships
Trust you can prove.
Verified in Claude and ChatGPT, certified to ISO/IEC 27001:2022
and the sole official DMS partner of QNAP and ASUSTOR.
ISO/IEC 27001:2022
In scope:
- Web, desktop & mobile apps
- REST API & MCP interfaces
- AI, document processing & workflows
- Datacenter & offsite backup
- Support, consulting & integration
- BYOS interfaces
Verified
Claude
Verified MCP connector.
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ChatGPT
Verified MCP plugin.
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Since 2019
QNAP
Sole official DMS partner.
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Since 2024
ASUSTOR
Sole official DMS partner.
Learn more- EU datacenterLocations in the EU
- Access control & MFARoles and tenant isolation
- Audit trailFully traceable
- API + MCPOpen integration
- BYOSYour AI. Your data. Your control.
The Situation
Lagermax serves an extensive logistics network in Eastern Europe with warehouses and freight forwarding routes in over 15 countries. Hundreds of waybills, customs declarations, and warehouse receipts are processed daily.
The diversity of document languages and formats from various countries posed an enormous challenge. Serbian customs documents differ fundamentally from Romanian ones.
As a traditional company in its fourth generation, modernizing document processes was overdue without jeopardizing proven quality.
Customs documents from 15 countries in 8 different languages
Challenge & Solution
Challenges
- Multilingual customs documents from 15+ countries
- Various national document formats and standards
- Time pressure on customs clearance for freight goods
- Coordination between warehouses and freight forwarding routes
- Regulatory compliance in different legal jurisdictions
Solutions with PaperOffice
- Multi-language OCR for documents in 8 Eastern European languages
- Automatic classification by document type and country of origin
- Real-time tracking of document status along the supply chain
- Integration mit Zollsystemen (ATLAS, NCTS)
- Central document platform for all locations
Lagermax Warehouse and Freight Forwarding AG
The Implementation Process
Week 1-3
Analysis
Capture all document types and language variants in the Eastern Europe network.
Week 4-6
AI Training
Multi-language training of recognition models for 8 languages.
Week 7-8
Integration
Handover to customs processing (ATLAS) and the freight forwarding software via API/webhook, implemented together with the customer.
Week 9-10
Rollout
Step-by-step rollout across all locations in Eastern Europe.
Lagermax Warehouse and Freight Forwarding AG
Measurable Results
82%
Efficiency increase
15+
Countries connected
8
Languages detected
0
Customs delays
Before vs. After
Metric
Before
After
Customs Clearance
4-8 hours
< 1 hour
Document search
20-45 min.
< 10 seconds
Language Barriers
Translator required
Automatic
Document Assignment
Manual
Fully Automatic
Compliance Rate
89%
99,8%
Customs documents, warehouse receipts, and freight forwarding orders for our Eastern Europe network are automatically classified. Four generations of logistics, finally digital.
Why PaperOffice?
Multilingual
Native recognition of documents in 8 Eastern European languages.
Logistics Focus
Optimized specifically for customs documents, waybills, and warehouse receipts.
Multi-site
Central platform for all locations with cross-location search.
Digitize Your Logistics
Discover how PaperOffice shipping and logistics companies help.
