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Datasheet: Helpdesk AI
Customer requests scattered across three channels? From now on, your customer service runs as one. Helpdesk AI connects the customer portal, website chat and phone with your knowledge base.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- Ticket overview
- Customer portal
- Website chat and phone
- Ticket Copilot
- SLA and notifications
- Dashboard
- Technical data
- In practice
- Frequently asked questions
Who it is for
In practice: An online shop with warranty questions · A software company with a hotline · A service provider with a portal
Key facts
- Channels: Customer portal, website chat and phone, plus email notices to customers and team
- Knowledge: Articles, FAQs and website sources from “Knowledge Base AI” for the agent and the copilot
- Agents: Conversation Agent for chat and phone, Ticket Copilot for reply drafts
- Access: Web app under “Helpdesk AI › Dashboard” and “Conversation AI › Conversation Agents”, your customers in the customer portal
Questions and answers
Frequently asked questions about this download
What is part of Helpdesk AI?
Dashboard, ticket overview, HelpDesk Users, settings with the customer portal and SLA deadlines, and Ticket Copilot. The Conversation Agent from Conversation AI adds website chat and phone.
Do the agents answer automatically?
In the website chat and on the phone, the Conversation Agent answers on its own, from your knowledge base. The copilot drafts ticket replies, and your team sends them.
Which channels turn into tickets?
The customer portal and public form, the website chat via “Send request” and the phone via the Conversation Agent. By email, your customers receive sign-in links and reply notices.
Which plan do I need?
Helpdesk AI is included from the Plus plan. For website chat and phone, add Conversation AI, included from the Professional plan.
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