Scan, Sign & AI Chat
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The mobile app pairs with your account via QR code and brings scanner, signature, chat and documents to your phone.
DownloadDatasheetsPDF · EN4 pages
Datasheet: Auto-Responses
Standard questions piling up until morning? Your agent answers instantly from your knowledge.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- Answers from your knowledge
- One agent, two channels
- Allowed languages
- Handover to your team
- Answer review on the phone
- Protection for the website chat
- Technical data
- In practice
- Frequently asked questions
Who it is for
In practice: Password questions in the chat · Delivery times on the phone · Questions on the weekend
Key facts
- Channels: Website chat on your domains and phone, with the same agent
- Sources: The knowledge bases you assign to the agent on the “Knowledge” tab
- Handover: Ticket with the conversation history via “Send request” or an SMS link
- Record: Every conversation with history, time and summary in the chat and call logs
Questions and answers
Frequently asked questions about this download
When does the agent answer on its own?
In the website chat and on the phone, it answers on its own, from the knowledge bases you assign to it. Ticket Copilot drafts ticket replies, and your team sends them.
What happens with questions beyond your knowledge?
Then your team takes over: in the chat, the visitor sends a ticket via “Send request”; on the phone, the caller gets an SMS link. The ticket includes the history.
Can I see what was answered?
Yes. The chat and call logs show every conversation with history, time, status and summary. Questions from calls without a fitting answer are collected by Conversation AI under Knowledge gaps.
Can I test the agent before going live?
Yes. Under “Conversation AI › Test agent”, you try out text, phone rules and website chat before you place the “Embed snippet” on your website.
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