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DownloadGuidesPDF · EN3 pages
Overview: Agents
An agent gets a task, tools and limits. Then it runs the task and records every step.
This guide is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- IDP agents
- Workflow agents
- Chat agent
- Conversation Agent · Phone
- Ticket agent
- Helpdesk AI
- Automatic replies
Who it is for
Eight agents for documents, processes and communication. Each with its own page and clear limits.
Key facts
- IDP agents
- Workflow agents
- Chat agent
- Conversation Agent · Phone
- Ticket agent
Questions and answers
Frequently asked questions about this download
What separates an agent from a rule?
A rule runs fixed steps. An agent gets a goal, picks tools and decides between steps, while staying inside your limits and approvals.
Can an agent act without approval?
Only where you allow it. Payments, sending and deletions can be tied to approvals; everything else runs with a log.
How does an agent know what is right?
From your documents, your knowledge base and the rules you describe. Anything uncertain goes to a person.
Do we see what happened?
Yes. Every step is in the audit trail with time, model, input and result.
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