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Short guide: Public administration
Applications, evidence, objections: all one stack? Now every application reaches your desk already read. Applications, evidence, powers of attorney and objections arrive at the counter, by mail and by email, often as one mail stack.
This guide is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- The problem
- The way with PaperOffice
- In the app
- An example
- Checklist
- Frequently asked questions
- How to start
Who it is for
For municipalities, counties and agencies.
Key facts
- Split the mail stack
- Recognize what comes in
- Application data as fields
- Link by file number
- Release redacted
Questions and answers
Frequently asked questions about this download
Does the AI decide on an application?
The decision is made by the responsible person. PaperOffice splits, recognizes and reads the intake and puts missing required details up for review. For every value read, the data field shows its source location in the form.
How do we spot an incompletely filled-in application?
Every field starts as required. Keep that for applicant or case number and set the rest to “Ignore in KPI”. If a value is missing and a review queue is chosen, a review task is created, and “IDP Review” shows the gaps. Included in the Professional plan.
Are forms filled in by hand read?
Yes. With AI-DMS Ultra, AI-OCR also recognizes handwriting, line by line with position and confidence. The “Government Forms” template reads checkbox selections as a field of their own. Check hard-to-read spots in the original.
How does the data get into our case management system?
As an export of the data fields in XLSX, CSV or JSON. Via REST API, you start an agent with POST /documents/idp-agent-run and fetch the fields; AI assistants use the MCP tool po_documents_idp_agent_run.
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