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Short guide: Knowledge loss
A colleague leaves. Who knows the history now? Ask your documents. The answer shows its sources.
This guide is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- The problem
- The way with PaperOffice
- In the app
- An example
- Checklist
- Frequently asked questions
- How to start
Who it is for
Whoever has looked after a customer for years knows the history: agreements, amendments, special arrangements. Much of it is in documents, but spread across folders, mailboxes and notebooks. When that person leaves, the successor starts by searching and asking around.
Key facts
- Collect and make readable
- Companies, people, numbers
- Recognize cases
- Ask instead of search
- Capture what people know
Questions and answers
Frequently asked questions about this download
Do we have to tag documents by hand?
No. From AI-DMS Premium on, entities and relationships are created during processing. You add your own links where you want to record a business connection.
What about knowledge that is in no document?
Your team writes it into the knowledge base: articles for instructions, FAQs for short answers, snippets for text blocks. You assign the knowledge base to your own chat agent.
Does this work with old scans and handwriting?
Yes. AI-OCR reads scanned pages during AI-DMS processing, and the OCR text is searchable afterwards. In the Ultra tier, AI-OCR also recognizes handwriting.
How reliable are the answers?
The documents found are listed under every answer, and one click opens the original. That way you check every statement against its source before you work with it.
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