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DownloadDatasheetsPDF · EN4 pages
Datasheet: Ticket Copilot
Writing every reply from scratch? The draft is ready, your team decides. Ticket Copilot works inside every ticket in Helpdesk AI.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- Summary in one click
- Fitting tags
- Reply draft on instruction
- The customer's language
- Personal greeting
- Your team does the sending
- Technical data
- In practice
- Frequently asked questions
Who it is for
Built for support teams that want to reply faster and stay in control.
Key facts
- Input: Ticket history, your knowledge bases and your instruction in your own words
- Output: Summary, tag suggestions, reply draft in the reply field or as an internal note
- Access: Web app, in every ticket under “Helpdesk AI › Ticket overview” as the “PaperOffice Agent” side panel
- Languages: Draft in the customer's language, your instruction in your own language
Questions and answers
Frequently asked questions about this download
Does the copilot reply to customers directly?
The copilot drafts, your team sends. It places the draft in the reply field or saves it as an internal note. Sending tools stay locked for the copilot.
Where do the drafts come from?
From the ticket history and your account's knowledge bases. Workspace documents stay out of scope. Links are taken verbatim from the thread and the knowledge base only.
Which tickets does the copilot work with?
Every ticket in Helpdesk AI: from the customer portal, from the website chat and from the phone via the Conversation Agent. Tickets from chat and phone include the conversation history.
How is it billed?
By usage, from your account balance. Opening a ticket on its own does not trigger a copilot request. Current prices are on the pricing page.
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