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Datasheet: Knowledge Gaps
Your phone agent stumped by caller questions? Now every open question lands on one list. Knowledge Gaps collect, after every call your Conversation Agent takes, the questions that went unanswered or were answered poorly.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- After every call
- Identical questions grouped
- A class, not a guess
- The right lever
- Suggested answer for review
- Articles after your approval
- Technical data
- In practice
- Frequently asked questions
Who it is for
In practice: Spare part missing from the knowledge · A warranty article too general · Behavior, not knowledge
Key facts
- Source: Calls of your Conversation Agent with a transcript, analyzed after every conversation
- Output: Question, frequency, class, lever and, where available, a suggested answer
- Action: Create an article, adjust the agent's instruction or add a document to the archive
- Access: Web app under “Conversation AI › Knowledge gaps”
Questions and answers
Frequently asked questions about this download
Which conversations are analyzed?
Calls of your Conversation Agent, after every conversation with a transcript. Test traffic and questions left unanswered on purpose are discarded, and PaperOffice handles technical cases.
Does every gap come with a finished answer?
Some entries include a suggested answer from the analysis. Review it before saving, because statements made during the call are unverified.
Does the agent learn on its own?
The agent writes nothing into the knowledge base itself. An article is created when you create and save it. If your agent uses this knowledge base, it then answers from the article.
Which plan do I need?
Knowledge Gaps are part of Conversation AI, included from the Professional plan. You create the articles in Knowledge Base AI, which is included in Professional.
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