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DownloadDatasheetsPDF · EN4 pages
Datasheet: Knowledge Base
Answering the same question every day? Write it once, answer it right everywhere. The knowledge base brings articles, FAQs and snippets together in several languages.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- Multiple knowledge bases
- Three content types
- Language versions per article
- Summary and explainer video
- Votes and feedback
- A source for your agents
- Technical data
- In practice
- Frequently asked questions
Who it is for
In practice: A hotline with a knowledge base · Help in the customer portal · An internal wiki for the team
Key facts
- Content: Articles, FAQs and snippets in categories and subcategories
- Status: Draft, internal, published or archived, per entry
- Readers: Customer portal, your team, conversation agents and chat agents in Agent AI
- Access: Web app under Knowledge Base AI, plus the po_knowledge_* MCP tools
Questions and answers
Frequently asked questions about this download
What is the difference between article, FAQ and snippet?
Articles are detailed how-tos, FAQs are short question-and-answer pairs and snippets are short text blocks. All three live in the same knowledge base, with category, status and language versions.
Which agents answer from the knowledge base?
Conversation agents on the phone and in website chat, and chat agents in Agent AI. You choose the knowledge bases per agent. Chat agents read internal and published entries; conversation agents read published entries and crawled website pages.
How do missing topics surface?
Portal users suggest articles, and questions your agents left open on the phone or in chat also appear under Article suggestions. From a suggestion you open the editor directly.
Can I maintain the knowledge base from Claude or ChatGPT?
Yes, through the PaperOffice MCP server: search, read, create, edit and translate articles. In a public knowledge base, a new article is published immediately.
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