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Datasheet: Conversation Agent · Web Chat
Website questions wait until tomorrow? Your agent answers while the visitor is still there. The Conversation Agent answers questions in the chat on your website from your knowledge base, in the language of your page.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- Setup with an embed snippet
- Answers from your knowledge
- The language of your page
- Request with an email address
- Order status after verification
- Protection against misuse
- Technical data
- In practice
- Frequently asked questions
Who it is for
For shops, software vendors and service firms.
Key facts
- Setup: Embed snippet on your website, active on the domains you allow
- Knowledge: Knowledge bases from Knowledge Base AI, plus business data after verification
- Handover: “Send a request” with an email address, ticket with chat history, confirmation by email
- Record: Every chat in the chat log with page, location, history and ticket
Questions and answers
Frequently asked questions about this download
How does the chat get onto my website?
With the “Embed snippet” from the “Website chat” tab. It appears after saving and runs on the domains you allow. If you rotate the site key, replace the code on your website.
What does the agent access?
The knowledge bases you assign to it and, for order status after verification, your connected business data. Workspace documents stay locked for website visitors.
Do visitors know they are chatting with an AI?
Yes. Below the name in the chat window, it says “AI assistant”, and a note below the input field suggests sending a request when in doubt.
What happens when it is busy?
Once the maximum number of new conversations per hour is reached, the widget shows “It is quite busy at the moment.” and asks for an email address. Ongoing conversations continue.
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