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Datasheet: Conversation Agent · Phone
After hours, the phone rings and nobody answers? From now on, your agent picks up. The Conversation Agent answers calls on your own phone number, replies from your knowledge base and gives order status after verification.
This datasheet is available in 21 languages; on this page you download the English version. Free, no registration.
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MoreWhat's inside
- Your own phone number
- Answers from your knowledge
- Language and voice
- Requests via SMS link
- Order status and quotes
- AI notice and recording
- Technical data
- In practice
- Frequently asked questions
Who it is for
For practices, retailers and service firms that get calls after hours.
Key facts
- Channel: Phone, through your own number that PaperOffice assigns to your agent
- Knowledge: Knowledge bases from Knowledge Base AI, plus business data after verification
- Handover: Ticket through an SMS link to a form, or a callback ticket to the caller's number
- Record: Every call with transcript, summary and sentiment in the call log
Questions and answers
Frequently asked questions about this download
How do callers reach the agent?
Through your own phone number: you click “Request phone number” in the “Telephony” tab, and PaperOffice assigns the number. You keep your existing company number and forward calls to it.
Which language does the agent speak?
The start language you set: fixed, by the number dialed or by the caller's country code. If the caller asks for another allowed language, the agent switches, voice included.
Do callers know they are talking to an AI?
Yes. After your greeting, an announcement says that an AI assistant is speaking and the call may be recorded. If your greeting already says both, it is skipped. An objection stops the audio recording.
How do open requests reach your team?
The caller receives an SMS with a link to a form and enters an email address there. This becomes a ticket with the conversation history. Alternatively, the agent creates a callback ticket for the caller's number.
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