PaperOffice datacenter
Own hardware in the PaperOffice datacenter in Spain — not a hyperscaler cloud.
Affordable through own infrastructure
Data in → Data out
Processing on an encrypted RAM disk at PaperOffice. No handoff to third-party AI or US hyperscalers.
No subprocessors
One provider for engine, storage, and processing — the data path stays closed.
Standard Plans
For solos, startups and SMBs
Early Access price Select Plan
Starter
Born for solopreneurs
€39/month
20
Benutzerkonten
40,000
Credits
50 GB
AI-Datenbank
2
Workspace Standard
2
Storage Mounts
5×
Overage
Unlimited file storage – virus-scanned & audit-proof
Modules included
Document AI Media AI Knowledgebase AI Workflow AI Agent AI Conversation AI Analytics AI Relations AI
Early Access price Select Plan
Plus
Built for young teams
€99/month
50
Benutzerkonten
100,000
Credits
100 GB
AI-Datenbank
3
Workspace Standard
3
Storage Mounts
4×
Overage
Unlimited file storage – virus-scanned & audit-proof
Modules included
Document AI Media AI Knowledgebase AI Workflow AI Agent AI Conversation AI Analytics AI Relations AI
Early Access price Select Plan
Professional
Made for SMBs
€249/month
200
Benutzerkonten
250,000
Credits
300 GB
AI-Datenbank
10
Workspace Standard
5
Storage Mounts
3×
Overage
Unlimited file storage – virus-scanned & audit-proof
Modules included
Document AI Media AI Knowledgebase AI Workflow AI Agent AI Conversation AI Analytics AI Relations AI
20% discount on extras
Enterprise Plans
Corporate available · Enterprise & Unlimited exclusively via Elite Partners
Early Access price Select Plan
Corporate
Designed for mid-market
€499/month
500
Benutzerkonten
500,000
Credits
1 TB
AI-Datenbank
25
Workspace Standard
5
Storage Mounts
2×
Overage
Unlimited file storage – virus-scanned & audit-proof
Modules included
Document AI Media AI Knowledgebase AI Workflow AI Agent AI Conversation AI Analytics AI Relations AI
40% discount on extras
Elite Partners only
Enterprise
Engineered for enterprises
€4.999/month
2,000
Benutzerkonten
5M
Credits
10 TB
AI-Datenbank
100
Workspace Standard
10
Storage Mounts
No markup
Overage
Unlimited file storage – virus-scanned & audit-proof
Modules included
Document AI Media AI Knowledgebase AI Workflow AI Agent AI Conversation AI Analytics AI Relations AI
60% discount on extras
Sold exclusively through PaperOffice Elite Partners.
Elite Partners only
Unlimited
Built for market leaders
€14.999/month
10,000
Benutzerkonten
15M
Credits
30 TB
AI-Datenbank
500
Workspace Standard
25
Storage Mounts
No markup
Overage
Unlimited file storage – virus-scanned & audit-proof
Modules included
Document AI Media AI Knowledgebase AI Workflow AI Agent AI Conversation AI Analytics AI Relations AI
80% discount on extras
SSO/SAML + SCIM User-Provisioning available
Custom Contracts available
Data Residency options available
Sold exclusively through PaperOffice Elite Partners.
Access types
Universal access – included in every plan
Web
Full dashboard in the browser
Work in the browser with the full PaperOffice dashboard — documents, workspaces, agents and admin. Included in every plan.
PWA
Installable like an app
Install PaperOffice as a Progressive Web App (PWA) — home screen, offline capability and always up to date, without an app store.
Mobile app
Scan, sign & DMS on the go
Use PaperOffice on your phone — scanning, signing, document access and agent chat. Available as a PWA for iOS and Android, included in every plan.
Plan processing costs
Public unit prices including partner terms — Elite / Partner / Enduser.
| Service | Elite Partner (−70%) | Partner (−40%) | Enduser |
|---|---|---|---|
| AI-OCR per page | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| AI-IDP per page | 0.006 € 6 Credits | 0.012 € 12 Credits | 0.02 € 20 Credits |
| PDF AI Split per page | 0.015 € 15 Credits | 0.03 € 30 Credits | 0.05 € 50 Credits |
| Document Integrity per page | 0.024 € 24 Credits | 0.048 € 48 Credits | 0.08 € 80 Credits |
| PII anonymization per page | 0.06 € 60 Credits | 0.12 € 120 Credits | 0.20 € 200 Credits |
| Upload per MB | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| IP2Location per API call | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| VPN detector per API call | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Device fingerprint per API call | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| VAT ID check per request | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Email validation per check | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Phone validation per check | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Website validation per check | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Geocoding per request | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| TTS per 1,000 chars | 0.03 € 30 Credits | 0.06 € 60 Credits | 0.10 € 100 Credits |
| STT per minute | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Translate per 1,000 chars | 0.006 € 6 Credits | 0.012 € 12 Credits | 0.02 € 20 Credits |
| Vision per request | 0.012 € 12 Credits | 0.024 € 24 Credits | 0.04 € 40 Credits |
| Background removal per image | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Office → PDF per file | 0.009 € 9 Credits | 0.018 € 18 Credits | 0.03 € 30 Credits |
| PDF → Office per file | 0.009 € 9 Credits | 0.018 € 18 Credits | 0.03 € 30 Credits |
| E-signature per signature | 0.30 € 300 Credits | 0.59 € 590 Credits | 0.99 € 990 Credits |
| Knowledge Graph per request | 0.003 € 3 Credits | 0.006 € 6 Credits | 0.01 € 10 Credits |
| Agent per 1M tokens | 1.50 € 1,500 Credits | 3.00 € 3,000 Credits | 5.00 € 5,000 Credits |
| Workflow per 1M tokens | 1.50 € 1,500 Credits | 3.00 € 3,000 Credits | 5.00 € 5,000 Credits |
| WORM per request | 0.09 € 90 Credits | 0.18 € 180 Credits | 0.30 € 300 Credits |
1 Credit = €0.001 list price. Money follows the selected currency. Above the inclusive quota the plan overage factor applies — the same jobs, N times.
AI-DMS — Basic / Premium / Ultra
AI-DMS processing (workflow___basic / premium / ultra) — shown per page, money and credits.
Unit: Price per page
| Tier | Elite Partner (−70%) | Partner (−40%) | Enduser |
|---|---|---|---|
| Basic | €0.006 6 Credits | €0.012 12 Credits | €0.02 20 Credits |
| Premium | €0.018 18 Credits | €0.036 36 Credits | €0.06 60 Credits |
| Ultra | €0.06 60 Credits | €0.12 120 Credits | €0.20 200 Credits |
Detaillierter Planvergleich
Alle Merkmale und Kontingente im Überblick
| Feature | Starter | Plus | Professional | Corporate | Enterprise | Unlimited |
|---|---|---|---|---|---|---|
| Pricing & Credits | ||||||
| Monthly Price | 39€ | 99€ | 249€ | 499€ | 4.999€ | 14.999€ |
| Usage Credits/month | 40.000 | 100.000 | 250.000 | 500.000 | 5.000.000 | 15.000.000 |
| Credit Rate | €1 = 1,000 Credits | |||||
| Overage Credits surcharge | 5× | 4× | 3× | 2× | No markup | No markup |
| Modules | ||||||
| Document AI | ||||||
| Media AI | ||||||
| Knowledgebase AI | – | |||||
| Workflow AI | – | – | ||||
| Agent AI | – | – | ||||
| Conversation AI | – | – | ||||
| Analytics AI | – | – | – | |||
| Relations AI | – | – | – | |||
| Included Resources | ||||||
| Users included | 20 | 50 | 200 | 500 | 2.000 | 10.000 |
| Extra User Price | — | 5€ | 4€ | 3€ | 2€ | 1€ |
| Workspace Standard | 2 | 3 | 10 | 25 | 100 | 500 |
| Extra Workspace Standard | — | 5€ | 4€ | 3€ | 2€ | 1€ |
| Workspace Business | — | 10€ | 8€ | 6€ | 4€ | 2€ |
| Workspace Compliance | — | — | 32€ | 24€ | 16€ | 8€ |
| Storage Mounts | 2 | 3 | 5 | 5 | 10 | 25 |
| Extra Storage Mount | — | 10€ | 8€ | 6€ | 4€ | 2€ |
| Inclusive Pages1 page = 1 document page, 1 started MB of file size (whichever is greater), or for text files every 2,000 characters | 50.000 | 100.000 | 300.000 | 1.000.000 | 10.000.000 | 30.000.000 |
| Additional Pages | 50€ per started 50,000 pages | |||||
| PaperOffice EU Cloud StorageBinary data storage in EU data centers | Unlimited included | |||||
| Extra Discount on Resources | — | — | — | 40% | 60% | 80% |
| Storage Prices (per 1,000 pages/month) | ||||||
| Unlimited file storage – virus-scanned & audit-proof | ||||||
| Storage only (no AI-DMS)Storage only | 1€ per 1,000 pages | |||||
| AI-DMS BasicOCR + Classification | 5€ per 1,000 pages | |||||
| AI-DMS PremiumOCR + AI-IDP + Embeddings | 10€ per 1,000 pages | |||||
| AI-DMS UltraFull AI Processing + Knowledge Graph | 20€ per 1,000 pages | |||||
| BYOD Storage (Bring Your Own Device)Connect your own NAS/S3/cloud storage | Unlimited included | |||||
| Integration & Access | ||||||
| Full API Access | ||||||
| MCP Integration (Claude, ChatGPT, etc.) | ||||||
| AI-Agent Integration | ||||||
| AI-DMS | ||||||
| Support — Booking and billing are handled in the PaperOffice app support system. | ||||||
| Support Level 1 · Free · TraineeErsteinschätzung, Rechnung, grobe Einordnung | Kostenlos | |||||
| Support Level 2 · Basic · Junior SupporterBedienung, Navigation, How-to, Konfiguration | 13€ je 6 Min | |||||
| Support Level 3 · Premium · Support SpecialistAPI, Integration, Coding, Workflows, Fehleranalyse | 26€ je 6 Min | |||||
| Support Level 4 · Ultra · Senior SupporterProduktion, Security, Architektur, kritische Systeme | 39€ je 6 Min | |||||
| Enterprise Features | ||||||
| SSO/SAML Integration | — | — | — | — | — | optionally available |
| SCIM User Provisioning | — | — | — | — | — | optionally available |
| Custom Contracts | — | — | — | — | — | optionally available |
| Data Residency Options | — | — | — | — | — | optionally available |
Processing: Start SLA & Instant
Best Effort: Processing as soon as capacity allows — often just as fast, but without a promise.
With SLA / Instant: a guaranteed start window when schedulable deadlines matter. Surcharges are multipliers on the job price and apply equally to all plans. The guarantee covers start — not completion.
| Lane | Start | Surcharge (job price) |
|---|---|---|
| Best Effort | No guarantee — often just as fast | Included |
| SLA-24h | guaranteed within ~24 h | ×1.5 |
| SLA-12h | guaranteed within ~12 h | ×2 |
| SLA-6h | guaranteed within ~6 h | ×3 |
| SLA-1h | guaranteed within ~1 h | ×4 |
| Instant | Very near start window guaranteed | ×5 |
Surcharges apply as a plan-independent multiplier on the job price. The longest billable start lane is SLA-24h — with free capacity, Best Effort is often just as fast.
Best Effort
Best Effort: Processing as soon as capacity allows — often just as fast, but without a promise. Preferentially on dedicated GPU infrastructure.
Instant
Instant: Top lane — very near start window guaranteed. Optional credit surcharge as a multiplier on the job price — plan-independent. The guarantee covers start, not completion.
What is guaranteed
With SLA / Instant: a guaranteed start window (SLA-24h … SLA-1h or Instant) when schedulable deadlines matter. Best Effort can be often just as fast — but it is not guaranteed. Completion is not assured.
Included pages — how they are counted
What is a “page”?
Each document is counted by document pages — e.g. a 5-page PDF = 5 pages. For files without recognizable page structure (images, CAD, etc.) — except plain text files — each started megabyte counts as 1 page.
Page/MB rule
The higher value always applies: real page count or started MB of file size. A 1-page file of 6.5 MB counts as 7 pages. This keeps large files billed fairly.
Text files (Text-Direct)
For plain text files (e.g. TXT, MD, JSON, YAML, CSV, LOG) the text content counts: every 2,000 characters = 1 page (rounded up, at least 1 page). Example: 7,000 characters = 4 pages.
Inclusive quota
Every plan includes a page quota. Only pages beyond that quota are billed by AI-DMS tier — weighting vs. storage-only: Basic = 5×, Premium = 10×, Ultra = 20×. Binary storage (PaperOffice Cloud) is unlimited with no surcharge on all plans.
