Pricing and Billing Terms

Effective Date: May 10, 2026 Document Version: May 2026 Legally Binding Original Language: English

These Pricing and Billing Terms are incorporated into and form an integral part of the Master Service Agreement ("MSA") between PaperOffice and Customer. Capitalized terms not defined herein shall have the meanings set forth in the MSA.

1. Pricing Structure

1.1 Pricing Model

PaperOffice operates a hybrid pricing model consisting of:

(a) Subscription Fees — recurring fees payable for access to a selected Plan, billed monthly or annually in advance;

(b) Consumption-Based Fees — usage-based fees deducted from the Wallet (Account Balance) based on actual consumption of Services, metered in Credits;

(c) Support Fees — fees for live support, ticket-based support, and consulting services, as set forth in the Support Terms;

(d) Add-On Fees — fees for optional modules, additional capacity, or premium features beyond the included Plan scope.

1.2 Currency and Taxes

All Fees are stated and payable in Euros (EUR), exclusive of any applicable value-added tax (Spanish IVA, German USt., or equivalent VAT in other jurisdictions), customs duties, withholding tax, or similar governmental charges, which shall be added at the rate applicable on the date of invoice. Where Customer is established in a Member State of the European Union and provides a valid VAT identification number that is verifiable through the EU VIES system, Spanish IVA may be reverse-charged in accordance with the EU VAT directive. Customer is responsible for the validity and currency of its VAT identification number.

1.3 Published Price List

The current Subscription Plans, included scope, consumption rates, and Fees are published at https://paperoffice.ai/en/pricing/ or any successor URL (the "Price List"). The Price List, as in effect at the time of Customer's Subscription or Order Form acceptance, governs the Fees applicable to Customer.

1.4 Custom Pricing

Enterprise, Whitelabel, OEM, and Channel Partner customers may receive custom pricing under a separate Order Form, which prevails over the Price List for the matters addressed therein.

2. Credits and Wallet

2.1 Definition of Credits

A "Credit" is the internal unit of consumption used to meter usage of the Services. For standard Wallet accounting, one (1) Credit corresponds to a reference value of zero point zero zero one Euros (€0.001). Plan-specific overage rates, discounts, markups, or published price-list rates may apply as stated in the Pricing and Billing Terms, an Order Form, or the in-platform billing UI.

2.2 Wallet

The "Wallet" (also referred to as the "Account Balance") is the prepaid Euro-denominated balance maintained in Customer's Account from which consumption-based Fees are deducted in real time. The Wallet has the following characteristics:

(a) Denomination. The Wallet balance is denominated in Euros and displayed to the nearest cent.

(b) No Interest. No interest is paid on Wallet balances.

(c) Single Wallet per Account. Each Account has one (1) Wallet, used universally for all consumption-based Services (Workflows, AI processing, MCP usage, API calls, support, and any other consumption metered in Credits).

(d) Real-Time Deduction. Consumption is deducted from the Wallet in real time or near-real time. The displayed balance reflects committed consumption as of the moment of display.

(e) Visibility. Wallet balance, recent transactions, and consumption forecasts are available to the Account Owner via the in-platform Cockpit.

2.3 Loading the Wallet

Customer may load funds into the Wallet through the following channels:

(a) One-Time Top-Up:

SEPA Instant Bank Transfer (where supported, with credit posted within seconds);
Standard SEPA Bank Transfer;
Credit or debit card via Stripe;
Redemption of a valid PaperOffice voucher or credit code.

(b) Auto-Recharge (recurring):

Invoice-based (where authorized in writing);
Stored credit or debit card via Stripe.

The available payment methods may vary by jurisdiction and may be modified by PaperOffice from time to time.

2.4 Auto-Recharge

"Auto-Recharge" is a feature that automatically tops up the Wallet when the balance falls below a Customer-defined threshold. Auto-Recharge operates as follows:

(a) Activation. Customer activates Auto-Recharge in the Account settings and configures: (i) the trigger threshold (the Wallet balance below which Auto-Recharge is initiated); (ii) the top-up amount (the amount to be added when triggered); and (iii) the payment method.

(b) Authorization. By enabling Auto-Recharge, Customer authorizes PaperOffice (or its payment processor) to charge the configured payment method in the configured top-up amount, automatically and without further confirmation, each time the threshold is reached.

(c) Primary and Fallback Methods. Customer may configure a primary payment method (such as invoice) and a fallback method (such as a credit card) to be used if the primary method fails. Where invoice-based Auto-Recharge is authorized, the planned cost calculation includes a buffer (typically 25%) above the projected Plan-based usage to ensure continuity.

(d) Modification and Deactivation. Customer may modify or deactivate Auto-Recharge at any time via the Account settings. Deactivation does not affect any charge already authorized and in process.

(e) No Auto-Recharge Cap. PaperOffice does not impose an upper cap on the cumulative Auto-Recharge amount in a given period. Customer is responsible for setting threshold and top-up amounts that reflect Customer's expected usage. Customer may set internal usage limits in the Account settings to control consumption.

2.5 Suspension on Insufficient Balance

If Customer's Wallet balance is insufficient to cover ongoing consumption and Auto-Recharge is disabled, has failed, or has been declined:

(a) Consumption-Based Services Suspended. PaperOffice may suspend the consumption-based portion of the Services (including AI processing, Workflow execution, MCP usage, API calls beyond the Plan-included quota) until the Wallet is replenished.

(b) Subscription Access Continues. The basic Plan-included access to the Services (including viewing of stored documents) continues, provided that subscription Fees are current.

(c) Notification. Customer will receive in-product and email notifications before and upon suspension. Customer is responsible for maintaining current contact information.

2.6 No Refund of Wallet Balance

To the maximum extent permitted by applicable law:

(a) Non-Refundable. Wallet balances are non-refundable, non-returnable, and non-transferable.

(b) No Cash Equivalence. Wallet balances may only be used to consume Services. Wallet balances are not cash, are not redeemable for cash, and have no monetary value outside the Services.

(d) Termination and Expiration. No refund of unused Wallet balance is made upon termination or expiration of the Agreement, except where mandatory law requires otherwise. Where mandatory refund obligations apply, refunds will be limited to the minimum amount required by law.

(e) Customer Acknowledgment. Customer acknowledges that Wallet balances are paid in advance for the prospective consumption of Services, and that the consideration for such payment is the availability of the Services for consumption, not any guarantee of consumption itself.

2.7 Wallet Expiration

Wallet balances expire and are forfeited if the Account remains continuously inactive (no successful authentication, no Service consumption, and no Wallet top-up) for a period of twenty-four (24) months. PaperOffice will provide reasonable advance notice (at least thirty (30) days) to the Account Owner's registered email before forfeiture takes effect. Forfeited Wallet balances are not recoverable.

2.8 Adjustments and Goodwill Credits

PaperOffice may, in its sole discretion and as a goodwill gesture, credit Wallet adjustments or refunds in cases such as: (i) confirmed Service Defects; (ii) erroneous deductions; (iii) Service incidents covered by the SLA; or (iv) other circumstances at PaperOffice's discretion. Goodwill credits are not a waiver of any term and do not establish a course of dealing.

3. Subscription Fees

3.1 Billing Cycles

Subscription Fees are billed in advance on the billing cycle selected by Customer:

(a) Monthly Billing: Charged at the start of each calendar month or the corresponding monthly anniversary of the Subscription start date.

(b) Annual Billing: Charged at the start of each annual term, typically with a discount versus monthly billing as published in the Price List.

3.2 Pro-Ration

Subscription upgrades during a billing cycle are pro-rated and charged immediately. Subscription downgrades take effect at the start of the next billing cycle without pro-rated refund.

3.3 Payment Terms

(a) Payment Method. Customer's selected payment method is charged on the billing date. Available payment methods include credit and debit cards via Stripe, SEPA direct debit (where authorized), and bank transfer (where authorized for Enterprise customers).

(b) Invoice-Based Billing. Where invoice-based billing is authorized in writing (typically for Enterprise Plans), invoices are due and payable within thirty (30) days of the invoice date, unless otherwise specified in the Order Form.

3.4 Failed Payments

If a scheduled subscription payment fails:

(a) PaperOffice will retry the charge in accordance with the standard practice of the payment processor (typically up to three (3) attempts over five (5) to seven (7) days);

(b) Customer will receive notification of each failed attempt via email and in-product notification;

(d) Customer is responsible for maintaining a valid payment method on file.

4. Consumption-Based Fees

4.1 Metered Operations

The following operations are metered in Credits and deducted from the Wallet:

(a) AI Processing: Document processing through AI-IDP, AI-OCR, classification, extraction, and similar operations.

(b) Workflow Execution: Each step of an executed Workflow, including tool calls within agentic Workflows.

(c) AI Tier Operations: Operations performed using a specific AI Tier are charged at the rate associated with that Tier.

(d) MCP Tool Calls: Tool calls executed via the MCP Server (excluding free Plan-included quotas, where applicable).

(e) API Calls Beyond Plan Quota: API calls beyond the Plan-included quota.

(f) Storage: Storage in excess of the Plan-included allocation, as published in the Price List.

(g) Premium Features: Optional premium features (such as eIDAS-compliant signing, certain integrations, and similar) where so designated.

(h) Support Time: Time-and-materials support, as set forth in the Support Terms.

4.2 Consumption Rate

The number of Credits deducted for each metered operation is published in the Price List or in the in-product Cockpit. Indicative example rates as of the Effective Date (subject to update):

Tier	Indicative Rate per Document Page
Basic	30 Credits (€0.03)
Premium	40 Credits (€0.04)
Ultra	100 Credits (€0.10)

The above rates are illustrative only. Actual rates are published in the Price List and may vary by feature, model, document size, and other factors.

4.3 Real-Time Deduction

Consumption is deducted from the Wallet upon completion of the operation (or, for long-running operations, in stages as the operation progresses). Failed operations that do not produce usable output are typically not charged, except where Customer's configuration or input directly causes the failure (e.g., invalid Tier selection for a Workflow that exceeds Tier capabilities).

4.4 Consumption Visibility

Customer can view, in the Cockpit:

(a) Current Wallet balance; (b) Current Credit consumption rate and trend; (c) Per-operation transaction log; (d) Consumption breakdown by Service module, Workflow, and AI Tier; (e) Forecast of upcoming consumption based on historical trend.

4.5 No Consumption Cap by Default

By default, there is no upper cap on consumption. Customer is responsible for managing consumption through Wallet thresholds, Plan selection, Workflow design, and the optional usage limits configurable in the Account settings.

5. Add-On Modules and Premium Features

5.1 Optional Add-Ons

Certain modules and features are available as paid add-ons beyond the standard Plan scope, including without limitation:

(a) Enterprise-tier modules (where not included in the base Plan); (b) Additional storage capacity; (c) Additional Workflow execution capacity; (d) Premium support tiers; (e) Whitelabel and OEM branding; (f) Custom AI model fine-tuning (where offered).

5.2 Add-On Activation

Add-ons may be activated through the Account settings, the in-product purchase flow, or under a custom Order Form. Add-on Fees are charged in addition to the base Plan Fees and are payable in accordance with the same terms.

6. Increase Packages (Zusatznutzung)

6.1 Definition

PaperOffice may offer "Increase Packages" allowing Customer to purchase additional Credit allotments at promotional rates (typically 25% or 50% of the Plan baseline). Increase Packages are deducted from the Wallet upon purchase and credit the corresponding Credits to the Account.

6.2 Terms of Increase Packages

(a) Non-Refundable. Increase Package purchases are non-refundable, consistent with Section 2.6.

(b) No Expiration of Credit Allotment Specifically. Credits acquired through Increase Packages are subject to the same expiration rules as standard Wallet balances (Section 2.7).

(c) Order of Use. PaperOffice may, in its sole discretion, apply Credits in any reasonable order (such as first-in-first-out, expiring-first, or such other order as published in the Price List).

(d) Auto-Activation. Where Auto-Recharge is configured to use Increase Packages, the configured package size will be activated upon trigger.

7. Support Charges

7.1 Time-and-Materials Model

All ticket-based support beyond the support scope included in the Plan, and all live support sessions (telephone, video conference, workshops, consulting), are charged on a time-and-materials basis as set forth in the Support Terms.

7.2 Skill Tier Rates

Support is billed at one of three (3) skill-tier rates (L1, L2, L3), reflecting the seniority and specialization required to handle the request, as set forth in the Support Terms.

7.3 Six-Minute Increments

Time is metered in six-minute increments (one-tenth of an hour), with a minimum charge of two (2) increments (twelve (12) minutes) per ticket. Live support sessions are metered in fifteen-minute increments.

7.4 Wallet Deduction for Support

Support charges are deducted from the Wallet in Credits at the conversion rate set forth in the Support Terms. Customer can view per-ticket time consumption in real time via the support portal.

8. Promotions, Discounts, and Vouchers

8.1 Promotional Codes

PaperOffice may, from time to time, offer promotional codes, vouchers, or temporary discounts. Such promotions are subject to the terms specified at the time of offer and may have time limits, eligibility restrictions, single-use limits, and exclusions.

8.2 No Stacking

Unless explicitly stated otherwise, promotional codes and discounts do not stack and may not be combined with other offers.

8.3 Modification or Cancellation

PaperOffice reserves the right to modify, suspend, or cancel any promotion at any time, including with retroactive effect where the promotion was obtained through fraud, abuse, or violation of this Agreement. Promotional credits applied to the Wallet are subject to all terms in Section 2.

9. Invoices and Receipts

9.1 Invoice Issuance

For each completed transaction (subscription billing, Wallet top-up, Increase Package purchase), Customer receives an electronic invoice or receipt at the Account Owner's registered email and in the in-product invoice archive.

9.2 Tax Invoice Compliance

Invoices are issued in compliance with Spanish tax invoice requirements and contain all data required for VAT recovery in the European Union.

9.3 Invoice Corrections

Customer must notify PaperOffice of any incorrect invoice data (such as company name, VAT ID, address) at [email protected] within thirty (30) days of issuance. Corrections to past invoices are made at PaperOffice's discretion and subject to applicable tax law.

10. Disputed Charges

10.1 Dispute Notice

Customer must provide written notice of any disputed charge to [email protected] within thirty (30) days of the invoice date or the Wallet deduction date, whichever applies. The dispute notice must include: (i) the invoice or transaction reference; (ii) the disputed amount; (iii) the basis for the dispute; and (iv) supporting documentation where available.

10.2 Effect of Failure to Dispute

Charges not disputed within the thirty (30) day period shall be deemed accepted, final, and binding.

10.3 Continued Payment

Customer's obligation to pay undisputed amounts is not suspended by the dispute of other amounts. Customer shall continue to pay all undisputed amounts when due.

10.4 Resolution

PaperOffice will investigate disputed charges in good faith and respond within thirty (30) days of receipt of a complete dispute notice. Resolution may include credit to the Wallet, refund (where required by law or PaperOffice's discretion), or rejection of the dispute with explanation.

11. Price Changes

11.1 Notice of Price Changes

PaperOffice may modify the Price List as set forth in Section 6.6 of the MSA:

(a) Monthly Plans: at least thirty (30) days' advance notice; (b) Annual Plans: at least sixty (60) days' advance notice; (c) Effect: new pricing applies from the next renewal of the affected Plan.

11.2 Customer's Right to Object

If Customer objects to a price increase, Customer may terminate the affected Subscription effective at the end of the then-current paid period by providing notice as set forth in Section 7.3 of the MSA. Continued use of the Services after the effective date of the price change constitutes acceptance.

11.3 No Retroactive Price Changes

Price changes do not apply retroactively to consumption already completed or to Subscription periods already paid.

12. Suspension for Non-Payment

12.1 Suspension Right

PaperOffice may suspend access to the Services where: (i) any subscription Fee is overdue by fifteen (15) days or more; (ii) the Wallet balance is insufficient and Auto-Recharge cannot complete; or (iii) any other amount due under this Agreement is overdue.

12.2 Notice of Suspension

PaperOffice will provide notice via the Account Owner's registered email and in-product notification before and upon suspension.

12.3 Reactivation

Suspended Services are reactivated upon: (i) payment of overdue amounts in full; (ii) successful Wallet replenishment; or (iii) satisfactory resolution of the underlying issue. PaperOffice may charge a reasonable reactivation fee for repeat suspensions.

12.4 Effect of Continued Non-Payment

If suspension continues for fifteen (15) days or more, PaperOffice may terminate the Agreement under Section 7.4 of the MSA.

13. Tax Compliance and Withholding

13.1 Customer Tax Obligations

Customer is responsible for all taxes, duties, levies, fees, and similar governmental assessments associated with Customer's use of the Services, except for taxes imposed on PaperOffice's net income.

13.2 Withholding Taxes

If Customer is required by law to withhold any taxes from amounts payable to PaperOffice, Customer shall: (i) deduct the required withholding; (ii) remit the withheld amount to the relevant tax authority; (iii) provide PaperOffice with valid withholding tax certificates; and (iv) gross up the payment such that PaperOffice receives the amount it would have received absent the withholding, except where applicable double-taxation treaties permit otherwise and Customer provides timely the documentation needed to claim treaty benefits.

13.3 Reverse Charge

For B2B transactions within the European Union where Customer provides a valid VAT identification number, Spanish IVA may be reverse-charged to Customer in accordance with the EU VAT directive.

13.4 VAT ID Validity

Customer is responsible for the validity and currency of its VAT identification number. PaperOffice may, in its sole discretion, validate Customer's VAT ID through the EU VIES system or equivalent. If a VAT ID is invalid, expired, or unverifiable, PaperOffice may charge Spanish IVA at the standard rate, and any subsequent correction is at Customer's risk.

14. Currency Display

14.1 EUR as Reference Currency

The Wallet, all consumption metering, and all invoices are denominated in Euros. The platform may display equivalent amounts in other currencies for convenience, using prevailing exchange rates updated from time to time. Such displays are informational only; binding amounts are in Euros.

14.2 Foreign Currency Payments

Where Customer pays in a currency other than Euros (with PaperOffice's prior written consent), exchange rate, conversion fees, and bank charges are at Customer's expense. The amount finally credited to the Wallet or the invoice is the Euro amount actually received by PaperOffice net of all charges.

15. Order of Precedence

In the event of conflict between these Pricing and Billing Terms and: (a) an executed Order Form, the Order Form shall prevail; (b) the published Price List, the Price List shall prevail for matters of specific pricing; (c) the MSA, the MSA shall prevail for matters of legal interpretation.

Last updated: May 10, 2026

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